Customer Service Representative Jobs

SPECIAL NOTE: THIS IS A PROVISIONAL POSITION AND THE SELECTED CANDIDATES WILL BE REQUIRED TO TAKE A CIVIL SERVICE EXAM AFTER BEING HIRED TO BECOME PERMANENT IN THE POSITION.
The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
The Treasury and Payment Services Division has over 500 staff and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. The division is responsible for the oversight of all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.
Payment Operations is responsible for the processing of payments for property taxes and property related charges for other City agencies, business taxes and excise taxes. The Division is responsible for communicating amounts due, maintaining quality control of Department records and delivering quality customer service to individuals seeking information on making payments or receiving refunds, performs account adjustments and responds to inquiries from the public relating to refunds.
The Payment Operations Unit is seeking a dedicated, detail-oriented customer service professional to join the Bronx Business Center team. The CSR will assist customers at all Finance Business Center service points, including Cashiering, Customer Service, and the Information desk. The selected candidate's responsibilities will include, but are not limited to, the following:

• Greet customers, answer inquiries, and ask questions to determine the purpose of the customer's visit.
• Distribute, collect, and submit inquiries, forms, and application packages for all DOF-related programs and services to the appropriate work unit.
• Enroll eligible customers into various Payment Agreements.
• Adhere to all cash and document control procedures, process customer payments and maintains up-to-date and relevant backup documentation.
• Provide customer service assistance in all Finance Borough Offices, work overtime as necessary
• Create Electronic Case Folders (ECFs) and schedule parking and camera violation hearings.
• Use Finance systems to analyze and communicate payment summaries and histories for parking and property-related services.
• Use Qmatic Orchestra to manage appointments and issue tickets to route walk-in customers to the appropriate service point.

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
As a current or prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. Please review the notice to see if you may be eligible for programs and how to apply at nyc.gov/studentloans.

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While we appreciate every applicant's interest, only those under consideration will be contacted.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Unless otherwise indicated, all positions require a five-day workweek.

3030 Third Ave, Bronx NY
(Current location but could be subject to change)

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.