Client Analyst Jobs

About the Client Analyst Role At Headspace Health:
Headspace Health’s Client Success team engages our Headspace for Work clients to drive adoption, engagement, and demonstrate ongoing value. This critical function is responsible for supporting onboarding of new clients by engaging teams from launch, driving ongoing adoption and engagement strategies and managing renewals, cross sells and expansions.
Our Client Success team works cross functionally with the rest of the Headspace Health organization to uncover new ways to make Headspace Health a part of everyday life and to improve our product. This role will work closely with the Strategic Client Executive Team to support the management, retention and growth of our largest clients.
How your skills and passion will come to life at Headspace Health:

• Act as the first point of contact for any issues reported by the client, liaising with the relevant internal team, raising and owning steps to resolution where appropriate.
• Support client launches & engagement activities as needed, working closely with our Implementation and Member Growth Teams to support the creation of project timelines and managing the delivery of Headspace programs - including developing an engagement plan, sharing and developing relevant creative assets, and sometimes attending launches virtually or in person.
• Support team to deliver high standards of client record keeping, sales pipeline rigor, sales reporting and forecasting.
• Work with Strategic Client Executives on a defined portfolio of accounts to ensure account health and success. This will involve working directly with clients to support their business’ in the launch and ongoing relationship for all Headspace programs.
• Support the team with maintaining the required cadence of communication with clients, including arranging regular meetings, supporting the preparation of engagement and usage reports and meeting decks, feedback on trends, sentiment, wellbeing campaigns and support developing opportunities for deeper member engagement.
• Be comfortable working in an environment where you will be supporting the Strategic Client Executives and contributing to achieving commercial goals.
• Represent the voice of the client to inform our sales process and our product roadmap.
• Attend virtual and in-person client and industry meetings and events, as needed.

What you’ve accomplished:

• Strong analytical skills, with the ability to translate data into insights
• 3+ years working with a portfolio of large enterprise clients
• Empathetic, curious, positive attitude with a desire to help our customers reach their goals
• Solutions orientated - willing to ask for help
• Strong PowerPoint skills. Experience with Salesforce, G Suite, Adobe InDesign or Illustrator preferred but not required.
• Experience building and maintaining relationships, with a focus on driving engagement
• Proactive self starter
• Comfortable in a rapid growth environment – we move quickly and wear many hats in a dynamic environment
• Exceptional communication skills, highly organized, collaborative and detail oriented
• Confident owning tasks to resolution and have an attitude of commitment to delivering client success.
• Experience of either Healthcare or Wellbeing sectors advantageous
• Results-driven mentality, with a bias for speed and action

Pay & Benefits:
The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $54,000-$78,000.
At Headspace Health, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.
How to get started:
If you’re excited by the idea of seeing yourself in this role at Headspace Health, please apply with your resume.
How we feel about Diversity & Inclusion:
Diversity, Equity, Inclusion, and Belonging (DEIB) is at the heart of our mission to improve the health and happiness of the world. At Headspace Health, we are committed to bringing together humans from different backgrounds and perspectives while providing employees with a safe and welcoming work environment free of discrimination and harassment. We continuously strive to create a diverse and inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

• Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace Health. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

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