Register
Recruit Create CV

Client Experience Analyst Jobs

Experience Analyst /Senior Experience Analyst (Product Owner)
By Navy Federal Credit Union At , Pensacola, 32526
Assist management with integrating usability studies, user research, and market analysis to into product requirements
Advanced analytical and research skills along with experience working with data in a highly analytic environment
Working knowledge of analytics, user experience design and business impact
Assist Manager, Member Segments, in gathering, analyzing, developing and creating user stories that capture the members and stakeholder’s needs
Manage segment backlog, aligning prioritization against strategic outcomes
Research, identify and analyze the needs and experiences of our member segments
Director, Client Experience And Client Experience Associate
By TAI (The Original Insurtech) At United States

Role can be located in either the US or Canada

Global Banking & Markets – Ficc And Equities Operations – Client Experience, Latam Client Onboarding (Spanish Speaking)- Analyst - Salt Lake City
By Goldman Sachs At , Salt Lake City, 84111, Ut
Project management ranging from small enhancements to large-scale, global initiatives
Excellent organizational skills to work in a dynamic environment with changing requirements
Design procedures to reflect changing regulatory requirements
Coordinate with internal and external clients to obtain relevant onboarding requirements
Excellent communication skills, both written and oral
Experience in liaising with clients both internally and externally on a global basis
Client Experience Analyst Jobs
By SpotOn At San Francisco, CA, United States
Experience with conflict resolution management techniques
Document ALL client interactions and transactions accurately in the database system (backlog & inbox management)
Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
Offers will be reflective of the candidate’s location and experience.
Maintain and upkeep knowledge of SpotOn products, services, and policies
Other duties as assigned by the supervisor or manager
Vp Or Svp, Client Experience
By Palladian Partners, Inc. At Silver Spring, MD, United States
Work together with the senior team to retain and grow current clients, attract new clients, and expand capabilities and offerings
Coordinate with project directors in their contract-level performance, budget and management, as well as their risk review and mitigation efforts.
Develop and execute innovative and creative solutions for account teams to offer Palladian’s clients
Strive for a deliberative, results-oriented, equitable, inclusive, transparent and mission-driven workplace.
Build and nurture client relationships by providing team leadership and strategic guidance to clients
Lead proposals, bids, extensions and recompetes, and help ensure market-appropriate and competitive proposal design and pricing
Client Experience Manager Jobs
By Movable Ink At New York, NY, United States
2+ years of Account Management, Client Services or Digital Marketing Experience
Experience building relationships to grow business. Clients think of you as a "partner," not just a vendor
Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
Experience presenting and influencing client audiences
Act as the internal point of contact for updates on account health and escalating churn risks as needed
Client Experience Associate Jobs
By Atticus At Los Angeles, CA, United States
the leading platform connecting people with disabilities to government benefits.
You have completed a socially-focused, hands-on internship or have significant volunteer experience.
You have experience using Salesforce and/or Front.
$1,000 reimbursable stipend for education and training outside of work
You have a Bachelor's degree from a top four-year university with strong academic performance.
You're a quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support.
Client Experience Specialist Jobs
By Atticus At Los Angeles, CA, United States
the leading platform connecting people with disabilities to government benefits.
You have experience using Salesforce and/or Front.
$1,000/year reimbursable stipend for education and training outside of work
You're a quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support.
You've previously worked at a fast-growing startup or particularly high-performing service/sales/support team from a company known for great customer service.
Medical and dental insurance with 100% of employee premiums covered
Client Experience Specialist Jobs
By Zing Manufacturing At Texas, United States
We're on the hunt for dynamic Client Experience Specialist that will exemplify the innovation
• Excellent verbal and written communication skills with attention to detail
• A proven self-starter with problem-solving skills
• Proven organizational and problem-solving skills
• Art/creative experience a plus
• Offer support and solutions to customers in accordance with the company's customer service policies
Client Experience Manager (Remote)
By SmartCommerce At Atlanta, GA, United States
Experience in Brand Management, Agency and/or Digital Strategies
Excellent knowledge of management methods and techniques
Stay knowledgeable on all product offerings and enhancements
Proven working experience as an Account Manager/Client Success
Develop and maintain exceptional customer service experience
Working knowledge of customer service software, databases and tools
Client Experience Coordinator (Remote)
By FMG At Bethlehem, PA, United States

What We Do We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and ...

Client Experience Specialist Jobs
By Olly Olly At Austin, TX, United States
2+ years of experience in sales and/or client retention and great customer service qualities
Stellar English skills, both in writing and speaking, while using them creatively in a professional setting
1+ years of experience with digital marketing products and services
The ability to stay calm and find the right approach to manage escalations (irate calls)
Communication| Excellent written & verbal communication skills, ability to proactively network and establish effective working relationships both internal and external stakeholders
Medical, dental, and vision health benefits options
Sr Director Of Client Experience
By Engage Partners Inc. At United States
Must have led an Account management Team before
· Advocates for the client with Product Management to drive product simplification for our customers
Manages budget and participates actively in the annual budgeting and periodic forecasting activities
REMOTE- Must live on East Coast or in MID WEST
Managing a Team of 10-12 Account Managers
· Ensures long term client satisfaction and retention. Manages client satisfaction survey delivery and feedback review.
Client Experience Coord Jobs
By Medxcel Facilities Management At Greater Indianapolis, United States
Process emergency management requests by engaging key stakeholders within leadership teams across the organization
Use telephony system to manage call interactions and respond to emails
High school or equivalent required; college education preferred
Experience using Microsoft office required
Experience in service oriented field interacting with customers required
Experience in utilizing a ticketing or dispatch system preferred
Client Experience Manager Jobs
By Short Story At San Francisco, CA, United States
3+ years of experience in a Customer Care Manager or Client Experience Lead role or other equivalent work experience
Experience with having managed a team of 3 associates or more
Leading and inspiring a team of 5-10 associates working both in-office and remotely
CX Operations: Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothly
Strong problem-solving skills with the ability to think analytically while working in a fast-paced startup environment
Previous experience working in ecommerce or a tech startup is a plus
Client Experience Business Analyst
By CoreLogic At United States
Customer driven with excellent oral and written communication skills and general analytical, problem solving, and project management skills
Experience developing requirements and demonstrating reporting to end users
Design, develop, and maintain a knowledgebase of best practices, training guidance, and how-to materials related to Power BI
Clearly defined product benefits and implementation strategies to support client ROI
Experience in business case development and ability to effectively present business cases to business unit leadership
Client-first, focused on continuous improvement to drive a positive experience
Associate, Client Experience - Corporate Issues
By Weber Shandwick At New York, NY, United States
What We Are Looking For -Crisis communications, issues management, and/or public affairs experience
Highly effective oral and written communication skills -Basic familiarity with corporate financials
Ability to prioritize multiple tasks and manage deadlines in a consistent manner
Ability to take ownership, manage and see projects through from start to finish -Proactive self-starter and a quick learner
1-3 years of professional experience: in an agency/strategic consulting firm, political campaign or organization, law or similar setting
Prepare strong initial drafts of client-facing materials and interface directly with clients as appropriate
Client Experience Coordinator Jobs
By Cartier At New York, United States
• Utilize Maison storytelling and heritage to enhance the client experience
Maison / industry knowledge and compliance
• Develop fundamental brand knowledge to convey Cartier heritage and values
• Consistently reach and aim to exceed all KPIs
• Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
• Participate in daily set up and break down of boutique for opening/closing as needed
Client Experience Jobs
By Mindbloom At United States
Experience: NPS > Amazon, Netflix, and Apple
Hire a Support Lead and Guide Lead Manager
D2C Service Pro: Experience directly supporting high-touch consumer customers and delivering exceptional client experiences
Mission-Obsessed: You have a deep personal connection to our mission and artistic vision for crafting psychedelic therapy experiences
Remote-able: You excel in a remote-first, writing-based culture of freedom and responsibility
Freedom: Design your own workday - we’ve been remote-first, asynchronous from founding
Manager, Vip Client Experience
By Harry Winston At New York, NY, United States
Managerial skills and experience in coaching remote teams
Key Duties, Responsibilities and Accountabilities
Map out client development journey including event, gifting, experiences, etc
Partner with CRM team to develop and implement elevated outreach tools and communications, experiences, and gifting
Be able to personally assist VIPs, therefore demonstrating high level of communication and service skills in order to lead by example
At least 7 year experience in the luxury goods sector or relevant retail industry

Are you passionate about creating an exceptional client experience? We are looking for a Client Experience Analyst to join our team and help us deliver the best customer service possible. You will be responsible for analyzing customer feedback, identifying areas of improvement, and developing strategies to ensure our clients have the best experience possible. If you are a problem solver with a passion for customer service, this is the perfect job for you!

Overview:

A Client Experience Analyst is responsible for ensuring that clients have a positive experience when interacting with a company. They are responsible for analyzing customer feedback, identifying areas of improvement, and developing strategies to improve customer satisfaction. They also work to ensure that customer service standards are met and that customer complaints are addressed in a timely manner.

Detailed Job Description:

A Client Experience Analyst is responsible for monitoring customer feedback and analyzing customer interactions to identify areas of improvement. They must be able to identify customer needs and develop strategies to improve customer satisfaction. They must be able to develop customer service standards and ensure that customer complaints are addressed in a timely manner. They must also be able to develop customer loyalty programs and ensure that customer service representatives are properly trained.

What is Client Experience Analyst Job Skills Required?

• Excellent communication and interpersonal skills
• Analytical and problem-solving skills
• Ability to work independently and in a team environment
• Knowledge of customer service standards and procedures
• Knowledge of customer loyalty programs
• Ability to develop customer service strategies
• Ability to analyze customer feedback

What is Client Experience Analyst Job Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or a related field
• At least two years of experience in customer service or a related field
• Knowledge of customer service software
• Knowledge of customer loyalty programs
• Knowledge of customer service standards and procedures

What is Client Experience Analyst Job Knowledge?

• Knowledge of customer service standards and procedures
• Knowledge of customer loyalty programs
• Knowledge of customer service software
• Knowledge of customer feedback analysis

What is Client Experience Analyst Job Experience?

• At least two years of experience in customer service or a related field
• Experience in developing customer service strategies
• Experience in analyzing customer feedback
• Experience in developing customer loyalty programs

What is Client Experience Analyst Job Responsibilities?

• Monitor customer feedback and analyze customer interactions to identify areas of improvement
• Develop customer service standards and ensure that customer complaints are addressed in a timely manner
• Develop customer loyalty programs and ensure that customer service representatives are properly trained
• Analyze customer feedback and develop strategies to improve customer satisfaction
• Develop customer service strategies and ensure that customer service standards are met