Client Insights Manager Jobs

Company Description

Job Id: #REFID643974

Location, Bentonville, AR

Work Schedule: Hybrid( 2-3 days onsite)

ABOUT THIS JOB

As a leader in our Customer Success team you are accountable for driving the overall customer experience and elevating NIQ’s impact with major manufacturer suppliers to Walmart.

Responsibilities:

• Drive strategic thought leadership within and across clients leveraging NIQ tools and assets
• Identifying opportunities for increased partnership and elevating those opportunities to organizational partners
• People leadership: Onboarding, training and developing team members to elevate delivery against the above accountabilities
• Developing strategic direction and service strategy
• Prove the value of NIQ solutions in support of growth, adoption and value creation
• Facilitating clear day-to-day and strategic communications with the customer roster
• Project managing internal cross-functional client issue resolution and the associated response
• Building deep expertise and empathy with your customer

a Little Bit About You

Do you have the necessary skill set to be successful in this role?

Are you an excellent people leader with the ability to support, mentor and inspire customer impact? Can you effectively tell a story that captures the audience, no matter what level, and brings them along your journey? Are you able to work collaboratively, as part of a remote team within a dynamic and challenging environment while maintaining high standards? Do you have experience in working with complex client relationships and client issue resolution?

Qualifications

• Bachelor's Degree Required
• Proficient in Microsoft Office software
• Excellent awareness of market conditions and client business environment
• 5-7 years’ experience in a relevant industry (Retail, CPG, consulting, sales)
• Mission-driven and passionate about serving a purpose
• Experience working with Syndicated POS Data (Connect, Discover, AOD, Spectra), Homescan Panel Data, and/or Numerator
• Effective in senior level communications, influencing & negotiation
• Relevant experience with research techniques & solutions in the related industries of Consumer Packaged Goods, Consulting, Information, Sales, Analytics or similar
• Familiarity with NielsenIQ tools, applications and platforms a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.