Client Experience Business Analyst

Job Summary

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose – to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset – our people!

Purpose

The Client Experience Business Analyst in the Protect Segment is responsible for providing proactive support to clients with data and reporting needs. The Business Analyst will work with clients and internal data teams to help understand business needs, identify strategic levers, and uncover opportunities to drive success and help reach CoreLogic Protect objectives in customer growth and retention. The Business Analyst role will provide a critical link between account managers and the data team, assisting in gathering information and validating intent with clients to create requirements for data and reporting requests. Additionally, this role will look across the spectrum of reporting to refine offerings through process and requirement documentation to streamline and scale operations.

Successful applicants will: Possess strong data and analytics knowledge; Practically apply those skills to business needs; Demonstrate exceptional communication and partnership skills; Exhibit a client-first business approach; Display deep learning agility and the ability to perform at a high level in a fast-paced, flexible environment.

The Client Experience Department is responsible for collecting and delivering insights for the executives across the Protect division. The department will help support Protect Segment objectives, bringing challenges and solutions to the forefront, streamlining success and opportunities, and expanding industry promoters. By analyzing past performance and current trends in customer experience as well as customer/prospect perspectives for carriers, contractors, and vendors, the team will develop plans, tactics, tracking, and report-outs through solid and dotted line reporting structures across Claims, Underwriting, Weather, and Hazard & Risk teams to improve future outcomes. This is a newer team to the organization, developed to increase client value by supporting ease of use, transparency, agility, and consultation. The team will focus efforts on improving client experience to create a competitive advantage in the US, Canadian, and European market.

Duties And Responsibilities

• Drive continuous improvement: solicit feedback to evaluate, compare, and identify possible solutions aimed at improving reporting current practices and processes
• Work closely with client and business teams to identify success measures and develop strategies for long-term data deliverables
• Provide coaching and consultation with clients on opportunities to glean insights from data and reporting to improve business outcomes
• Analyze discrepancies in existing reports and make recommendations for updates
• Address short-term gaps in current data deliverables by harmonizing disparate data elements into reporting deliverables as needed to meet client demand.
• Design, develop, and maintain a knowledgebase of best practices, training guidance, and how-to materials related to Power BI
• Help identify, coordinate, and facilitate initiatives with cross-functional business teams to support team and division goals
• Build and maintain strong relationships with clients and business partners
• Support opportunities to inform strategies and raise suggestions to address identified process gaps
• Partner with data teams to build a scalable data strategy to efficiently deliver on client needs across Protect

Outcomes and Impact Measures

Success in the role will result in measurable criteria per plan and resulting from strategies that improve these areas:

• Clearly defined product benefits and implementation strategies to support client ROI
• Momentum within Tier 1 and Tier 2 prospect opportunities through to higher/faster close rates
• Refinement for existing materials/strategy in these areas
• Future data and analytics deployment effectiveness
• Support Voice of the Customer and similar initiatives, folding feedback into business practices to drive improvement
• Current solution ramping and associated revenue or counts

Job Qualifications

Successful Candidate Qualities and Experience

Additionally, The Ideal Candidate Will Have These Skills/background

The qualified candidate will have at least 5 years of expertise within the insurance industry with insight into reporting, analytics, or project work.

• Experience developing requirements and demonstrating reporting to end users
• Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
• Customer driven with excellent oral and written communication skills and general analytical, problem solving, and project management skills
• Experience in business case development and ability to effectively present business cases to business unit leadership
• Bachelor’s degree in related field preferred
• Strong proficiency in standard software applications to retrieve, analyze, build, and visualize data in support of business needs, preferably Power BI
• Comfortable working as a change agent in a dynamic and flexible environment
• Client-first, focused on continuous improvement to drive a positive experience

Annual Pay Range

64,700 - 90,000 USD

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

CoreLogic's Diversity Commitment

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

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