Client Service Analyst Jobs

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At Circana, we deliver growth to clients based on big data—our predictive analytics and forward-thinking insights help consumer packaged goods, health care, retailers, and media companies remain relentlessly relevant, capture marketing share, connect with consumers, and deliver market-leading growth. The convergence of our proprietary, on-demand cloud-based technology and our client-focused colleagues leads to a seismic shift in drivers of success in all industries.
If you want to join our team, we have an opportunity for a Client Service Analyst. To be successful in this role you will be a key point of contact for your clients to address all service-related requests or issues. To advance their requests you’ll have to build and leverage mutually beneficial relationships and networks internally. Through your knowledge and information shared by clients, you’ll need to effectively synthesize information both verbally and in writing. We want to ensure we communicate efficiently and effectively so that questions are addressed quickly and accurately.
As you gain experience, we’ll expect you to demonstrate resiliency and sound judgment in dealing with business and corporate challenges. You’ll have a service-focused approach and develop strong stakeholder relationships with clients when helping solve/manage content deliverables and requests. You’ll be organized and methodical in your approach, demonstrating strong project management and process skills.
As your clients will be in other regions, you’ll have to effectively work with virtual and diverse teams, both internally and externally being sensitive to time zones, and cross vertical collaboration. This will require you to demonstrate strong organizational awareness, communication and interpersonal skills.
Main Role Responsibilities:

• Use strong analytical skills to consult with our client’s sales, category management and brand and trade marketing groups
• Identify and develop Circana service opportunities with client
• Utilize creativity in identifying new techniques and processes
• Establish and track critical metrics to measure progress against quality initiatives
• Support us in exceeding revenue targets by high quality service delivery and data
• Coordinate and execute high quality on-going analytic and ad-hoc requests
• Work very closely with our clients to produce ad hoc reports and presentations across strategic and tactical top-line applications
• Develop and leverage strong, collaborative relationships with other technology and delivery teams, as well as our outsourcing partnerships
• Ensure high level coordination between Business Development
• Manage content delivery for client, including Content Delivery Client Satisfaction
• Ability to escalate issues to the right people appropriately.
• Administrative accountability-correctly tracks time and expenses using Circana systems, adheres to corporate policies, meets deadlines on corporate initiatives such as talent management.

Qualifications/Skills:

• Able to engage in consultative manner with clients when helping solve/manage content deliverables
• 4+ years of experience
• Bachelor’s degree preferred; business, analytics, data, technology ideally
• Strong project management and process skills
• Experience with syndicated data is a plus
• Demonstrated ability to learn and utilize various computer software, including MS Excel.
• Flexibility of work schedule to cover night and weekend work when needed
• Marketing and/or sales with a premier Consumer Packaged Goods (CPG) company
• Demonstrated expertise in translating data and analysis into relevant implications

Here at Circana, we focus on outcomes rather than an outdated, one-size-fits-all notion of work, to give each of us the flexibility we need to have fun and balance our overall wellbeing. Through constructive and helpful feedback, we are empowered to take risks, challenge ourselves, reach unprecedented heights and achieve great personal growth.
Don’t meet every single requirement? At Circana we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every aspect of the job description, we encourage you to apply anyway as we have multiple roles across varying experience levels, you may just be the right candidate for other roles! Let’s normalize inclusion, starting now.
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $61,000 to $90,000.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
You can apply for this role through the Circana Careers website and/or Intranet site for internal candidates.