Client Experience Jobs

Mindbloom 🧠

We guide people through life-changing breakthroughs with the next-generation of science-backed treatments: psychedelic medicines.

Starting with ketamine therapy for anxiety and depression, our product dramatically improves client:

• Access: Costs 70% less and available 100% at-home
• Experience: NPS > Amazon, Netflix, and Apple
• Outcomes: Clinical efficacy 2x greater than antidepressants

Our platform is the largest provider of clinical psychedelic therapy in the world, first mover and leader in consumer psychedelic therapy, and we have aspirations to build a household brand and the largest, most transformational mental healthcare company in the world.

Come craft the future of mental health & wellbeing — trailblazers and pioneers wanted. 🚀

Literally Transform Lives ✨

Mental healthcare is a public health crisis that’s getting worse, and legacy treatments aren’t getting the job done.

At Mindbloom, we alchemize medicine, software, and artful content to deliver powerful therapeutic experiences that actually work, at scale.

For our clients, Mindbloom isn’t a vitamin nor a painkiller. It’s a life-saver.

With Mission-Obsessed Teammates 🧘🏽♀️🧘♂️

It all starts with a team of stunning colleagues who care passionately about our clients, our mission, and each other.

We approach our work as an act of creative contribution back to the world. From clinicians to marketers to engineers, everyone at Mindbloom plays a critical role in guiding others through a journey of healing and personal transformation.

Our CEO is a 3x founder building world positive companies (1 exit, 1 category leader with $120M raised), our Medical and Science Directors are pioneers in the fields of ketamine therapy and psychedelic medicine, and we’re extremely well capitalized by top tier tech and healthcare investors.

We believe the team you build is the company you build. At Mindbloom, you will have a massive impact. In Client Experience, you’ll deliver the world’s best psychedelic therapy experiences and outcomes by building and leading teams of exceptional guides (coaches) and support specialists, ensuring high-quality and efficient operations, and collaborating with Product and Engineering to ideate and operationalize client service and workflow improvements.

Creating a More Conscious Company, Then World 🌎

If we succeed at Mindbloom, we will:

• Make a dent in global human suffering
• Move psychedelic therapy from novel to mainstream
• Expand humanity’s collective wisdom, compassion, and consciousness

Elevating worldwide consciousness starts with elevating our own. At Mindbloom, we’re creating a more conscious company culture from first principles. We’re zealous about radical responsibility, candor, wholeness, self-actualization, focus, and freedom (we’ve been remote-first from founding). Above-all, we put clients first.

If you’re extremely passionate about psychedelic therapies and fired up about doing the best work of your life while serving others, then let’s transform some lives together.

Role 🎨

• Improve support team’s “save” process to reduce refunds
• Increase agent efficiency and reduce contact volume by identifying and solving client pain points to improve Support Cost per Net New Client
• Implement technology and process improvements to reduce Guide Cost per Net New Client
• Hire a Support Lead and Guide Lead Manager
• Increase client attendance rates for 1:1 Integration and Wrap-up appointments with guides

Sound Like You? 🎧

• Cultivates Wholeness: You bring your authentic self to work and promote the wellbeing of team and peers
• Practices Intellectual Honesty: You seek and speak the truth directly and possess high courage and low ego
• Makes Exceptional Decisions: You use rigor, data, and speed to make intentional decisions
• Mission-Obsessed: You have a deep personal connection to our mission and artistic vision for crafting psychedelic therapy experiences
• D2C Service Pro: Experience directly supporting high-touch consumer customers and delivering exceptional client experiences
• Machine Builder: Designs scalable solutions from first principles, transitions ongoing operations (ideally, automated or outsourced), and implements KPI tracking to ensure success
• Focus: You practice deep work, say no often, and do less, better
• People Leader: Has built and led large teams of FTEs or contractors of 20+
• Remote-able: You excel in a remote-first, writing-based culture of freedom and responsibility

Benefits 🤝

• Culture: Epic annual company retreat and annual department offsite
• Insurance: Medical, dental, and vision insurance for you and dependents
• Freedom: Design your own workday - we’ve been remote-first, asynchronous from founding
• Unlimited Vacation: Take the time you need to travel, rest, and reconnect with friends and family
• Responsibility: You get what you need to excel (MacBook, standing desk, co-working space, etc.)
• Retirement: Employer sponsored 401k plan so you can save for your future
• Wellbeing: Steeply discounted Mindbloom products and services for you and your immediate family

We are focused on building a diverse and inclusive workforce. If you’re excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply.

Mindbloom is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.