Elavon Client Account Manager

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

The Client Account Manager/Executive is the strategic face of Elavon to the client, representing multiple Elavon business channels. They are responsible for:

• Consulting with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance
• The overall management of a book of National accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals
• Being the escalation point for both internal and external client issues

Basic Qualifications

• Two or more years of client management experience in the financial industry
• Associate degree, or equivalent work experience

Preferred Skills And Experience

• Ability to identify and resolve exceptions and to interpret data
• Proficient computer skills, especially Microsoft Office applications
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Strong problem-solving and negotiation skills
• Strong contract negotiation, account management and project management skills
• Proven customer service/relations skills
• Strong presentation, interpersonal, verbal and written communication skills
• Some knowledge of Elavon products and systems helpful

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Basic term and optional term life insurance
• 401(k) and employer-funded retirement plan
• Up to 11 paid holiday opportunities
• Adoption assistance
• Pregnancy disability and parental leave
• Short-term and long-term disability
• Healthcare (medical, dental, vision)
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Paid vacation (from two to five weeks depending on salary grade and tenure)

EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $56,950.00 - $67,000.00 - $73,700.00
This is an Elavon posting. Elavon is a part of the U.S. Bank family.
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.