Business Relationship Manager Jobs

The Doyle Group is an experienced IT Placement and IT Consulting firm headquartered in Denver, CO. Our mission is to partner with our clients who seek strategic talent and to assist those candidates looking for their next career opportunity. With over 30 years’ experience in the field, we approach each partnership with a commitment to our clients to identify the right fit and to deliver world class candidate experience throughout the recruiting lifecycle. We look forward to working with you.

Interested in working for a nonprofit where the mission is to rid the world of an incapacitating disease? Looking for an opportunity to help shape the future of a newly created, instrumental role?

The Business Relationship Manager (BRM) – Foundational is a strategic role responsible for stimulating, surfacing, and shaping technology demand for the organization’s enabling functions’ (Finance, Human Resources, Operations, Legal, DEI, and Technology) needs. The objective of this role is to ensure the nonprofit is maximizing value by capturing, optimizing, recognizing, and prioritizing the technology projects that will offer the greatest value and responding accordingly. You will play a critical role in maximizing value through technology solutions that serve over 800 staff members in 40+ offices around the United States, thousands of volunteers and tens of thousands of people living with a challenging disease.

The BRM partners with leaders both inside and outside of the organization’s Technology department to collaborate and ensure meaningful results from strategic initiatives. This role understands and represents the needs of the enabling functions within the context of the broader technology capability teams. They proactively sense and anticipate changes affecting strategy in the environment landscape including organizational improvements, technological advancements, and evolving organization needs. This role drives and ensures results across their capability area as well as the broader technology department. In addition to supporting the enabling function stakeholders, the BRM will consult and provide input to building and maturing the relationship management function within the Technology department.

The BRM – Foundational will lead a team of Technical Product Managers, Technical Project Manager and Business Analyst and partner with Project Management, Engineering, and Technology Operations subject matter experts to deliver and track identified value generating initiatives, projects, and enhancements.

Responsibilities

• Provides transparency in terms of technology’s capabilities and bandwidth given the organization wide priorities
• Partners with business case owner and portfolio management on external project resource needs
• Solicits and responds to customer service complaints and issues, facilitates resolution, and captures compliments as well as complaints
• Builds relationships with company leaders and staff within the Foundation areas regarding technology needs and priorities
• Engages Technology team members as needed for discovery of customer needs, supports development of project intake requests, and facilitate stakeholder alignment of improvement opportunities
• Collaborates with BRM peers and Technology leadership and provides hands on continuous improvement to the relationship management function within Technology
• Oversees and removes obstacles for projects in Foundation portfolio
• Manages and oversees vendor relationships for Foundation area
• Monitors projects from design through close phase
• Leads projects through concept and planning
• Develops and maintains understanding of Foundation key challenges and issues
• Provides indirect leadership for technical resources including project management, engineering, technology operations and technology organizational change management
• Support local market, including but not limited to attending market meetings
• Works cross-functionally and collaborates across capability areas to optimize technology solutions for the greatest value and benefit to the organization
• Facilitates continuous improvement in service delivery
• Provides direct leadership and performance management for the Foundation team of Technical Product Managers, Technical Project Manager and Business Analyst
• Consults on business case development
• Serves as a liaison and point of contact for Technology department needs and solutions
• Develops and maintains understanding of Foundation demand, facilitates clarity in terms of business needs, general requirements, and possible solutions
• Develops & maintains understanding of Foundation goals, plans, and key performance indicators
• Works closely with departments and portfolio management on intake and demand management
• Facilitates clarity on needs and possible solutions
• Provides guidance on needs and initiatives to move forward, pause, or not pursue
• Oversees strategic application portfolio and lifecycle for Foundation applications
• Actively participate in local market events as a participant and/or volunteer

Required Experience

• Highly effective presentation, documentation, interpersonal, and leadership skills with a team-oriented approach are necessary
• Bachelor's Degree in Computer Science, Business Administration, or equivalent work experience
• At least 5 years in a supervisory role, preferably leading technical project/solution delivery professionals
• Background in relationship management strongly preferred
• Process-oriented design
• Ability to prioritize and handle multiple tasks in a dynamic environment is essential
• Strong client service, leadership, and project management skills are essential
• MBA preferred but not required

Certification Requirements

• Project Management certification is a plus
• Prosci’s ADKAR certification is a plus
• Business Relationship Management Professional (BRMP) is a plus

Other Requirements

• Non-profit experience is a plus
• Experience with ERP solutions such as Workday a plus
• Position may require travel up to 10% of the time
• Demonstrated computer literacy including accurate word processing (MS Word), spreadsheet (Excel), PowerPoint and/or database skills
• Strategic planning experience a plus

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