Business Analyst, Development Jobs

 The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. One of the world’s most respected comprehensive centers devoted exclusively to cancer, we have been recognized as one of the top two cancer hospitals in the country by U.S. News & World Report for more than 30 years.

In compliance with applicable State regulatory authorities, COVID-19 vaccination is mandatory for all MSK staff. Staff are considered fully vaccinated upon completion of a primary vaccination series for COVID-19 (i.e., one dose of a single dose vaccine or a final dose of a multi-dose vaccine series). Exceptions from the COVID-19 vaccine requirement are permitted for those who request and receive an approved medical or fully remote exemption.  Requests for medical exemption can take up to two weeks to review. Vaccination or an approved medical exemption is required to start work.

Note: Individuals are eligible to receive a COVID-19 booster two months after completion of a primary vaccination series for COVID-19.  Because vaccine-induced immunity can wane over time, MSK continues to strongly urge all staff to get a COVID-19 booster as soon as they become eligible to maintain their protective immunity for a longer period.

MSK is seeking a Business Analyst to join our dynamic Operations Engineering team in Development.

The Business Analyst has a crucial role in analyzing and advancing our CRM system functionality and other software applications serving MSK Development. They will work closely with users, senior leadership, Development Operations staff, and our vendor partners to seek out and implement standard methodologies and process improvements across Development.

The Development Operations team is responsible for the technical infrastructure and business operations that support the Development Department. We aim to improve MSK’s fundraising potential through the creation of innovative technology and process solutions. Professional growth, continuous improvement, and collaboration are all critical to our success.

Join us!

You Will:

· Analyze the business needs of application users and recommend solutions to respond to those needs

· Assess current workflows and functionality, find opportunities for improvement, and partner with all collaborators to implement enhancements

· Develop business requirements for system enhancements and customizations. Ensure clarity of expressed needs with users and developers for the requested outcome

· Test and validate system functionality for customizations and application upgrades

· Provide users with advanced application and business process support

· See opportunities for data hygiene improvement within Blackbaud CRM, and engage in data integrity projects

· Understand system capabilities and business requirements, and drive solutions

You Are:

· Expert at building strong customer relationships and delivering customer-centric solutions

· A good decision-maker with proven success at making timely decisions that keep the organization moving forward

· Able to work effectively in an environment notable for complex and rapidly changing information

· Driven and capable of achieving results, even under exciting circumstances

· Adept at planning and prioritizing work to meet commitments aligned with organizational goals and pivoting as needed

· Adept at building partnerships and working collaboratively with others to achieve shared objectives

· apable of determining how best to reach different audiences and driving communications based on that understanding

· Resilient in recovering from setbacks and skilled at finding detours around obstacles

· Able to operate effectively, even when things are not clear, or the way forward is not obvious

· Curious and adept at learning quickly; able to apply insights from past efforts to new situations

You Need:

· 2-4 (or more) years of experience in business systems analysis

· Excellent analytical skills, understanding of project lifecycles, and the ability to ensure the solution delivered matches the business communities' needs

· Strong written, verbal, and listening communication skills: an eloquent and effective communicator able to describe complex problems and solutions in understandable terms; ability to frame communications to a diverse set of team members

· Strong collaboration skills while working with authorities, senior leaders, and business users/collaborators to drive business analysis/user requirements

· Good experience in negotiating scope and priorities, balancing and advocating for successful outcomes

Nice to have:

· Be able to write basic - medium complexity SQL queries

· Experience using Blackbaud CRM, Luminate Online, or other fundraising and relationship management software

· Experience with Jira, Confluence, Smartsheet, and SharePoint

This will be a remote position with the option to work from our NYC office.

Pay Range $78,900.00-$126,200.00

Please click to learn more about MSK’s compensation philosophy.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.