Analyst, Provider Business Operations

We are looking for an experienced and intellectually curious data Analyst to join the Provider Business Operations team. In this role, you'll be instrumental in assessing current data and reporting capabilities, triaging needs, and building out a suite of highly useful reports and dashboards to support the Provider Operations team.

We're looking for someone with strong analytical chops combined with a commitment to making data accessible and interesting to business stakeholders. You'll work closely with operational teams to deeply understand Spring Health's provider strategy and operational needs. You'll then take that expertise and collaborate with product, engineering, data science and IT colleagues to build new analytics tools (reports, dashboards, etc.) to support growth and operational priorities. This position will report to the Associate Director, Provider Business Operations.

What you'll be doing:

• Building and maintaining intuitive, and actionable Provider Operations reports, visualizations, and dashboards using Looker, Salesforce and other tools
• Championing data quality initiatives, working closely with data owners and stakeholders to establish standards and practices
• Developing and implementing advanced data analysis methodologies and predictive models to identify patterns and opportunities for enhancing the network - in partnership with POPs and PBO teammates
• Collaborating with Data Science, Business Intelligence, Engineering and Product teams to maintain and improve current data sharing workflows, design new data-driven solutions, and prepare for new product launches
• Participating in strategic planning and decision-making processes, leveraging data insights to contribute to the company growth and impact
• Conducting regular audits of provider data to ensure accuracy and consistency between applications
• Collaborating closely with the Provider Operations team to gather and analyze data, trends, and insights that can improve the efficiency and effectiveness of network management and service delivery
• Providing analytical support for Provider Operations, Sales, Marketing, and Customer Success stakeholders for ad-hoc analyses and ongoing performance improvement work

What we expect from you:

• Ability to thrive in a startup environment, being adaptable, proactive, and innovative in finding data-driven solutions for the mental health tech industry.
• Strong communication and interpersonal skills to effectively collaborate with mental health professionals, stakeholders, and present data findings in a sensitive and informative manner
• Proficiency in data analysis tools and technologies (e.g., Excel/Google Sheets primarily - SQL, Python, R, a plus) with the ability to clean, manipulate, analyze, and interpret complex data sets
• Proven experience as a Business Analyst or data analyst in a healthcare, logistics, network management or service delivery context
• Excellent analytical and problem-solving skills - ability to quickly understand the scope of a problem, gather requirements, translate that to an action plan, and execute in close partnership with operations stakeholders
• Familiarity with mental health-specific data sources, such as electronic health records (EHRs) and mental health billing and claims data.
• Experience with data visualization tools (e.g., Looker, Tableau, Power BI) to create insightful and actionable dashboards and reports tailored to business needs
• Knowledge of HIPAA regulations and data privacy considerations related to mental health data

The target salary range for this position is $75,000 -95,000, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• You will be challenged to set and protect your own boundaries
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You will be empowered to constantly challenge the status quo
• You will become more resourceful and resilient
• You get to learn and grow at an extremely accelerated pace
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You get the space to experiment & innovate
• You get to be part of a winning team that opens doors in the future
• You will experience transparency, integrity, & humility from leadership
• You get to be surrounded by some of the brightest minds in the field

Benefits provided by Spring Health:

Your Total Health:

• $500 per year Wellness Reimbursement
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Generous medical, dental, vision coverage available day 1 + access to One Medical
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Sabbatical Leave: When you're a Team Member at Spring Health and hit your four-year Springaversary, you'll be awarded a four week, fully paid, sabbatical leave.
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.

You And Your family:

• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience.
• 4-4.5 months of fully paid parental leave
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment
• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.

Creating a culture you can thrive in:

• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• $200 per year donation matching to support your favorite causes
• Up to $1,000 Professional Development Reimbursement per calendar year.