Benefits Systems Rep Jobs

Description:

The Human Resources Department is looking for a Benefits System Rep to join the Total Rewards team. In this role, the incumbent will support several key functions in Employee Benefits, which include but are not limited to: supporting the entry and update of benefits election data for the agency via PeopleSoft for employees and retirees; providing quality customer service to employees and retirees when resolving benefits inquiries; ensuring benefits compliance for plans and contracts with a focus on the supporting the administration of critical programs such as, open enrollment, new hire orientation, and the retirement process.

Reporting to the Senior Benefits Executive, the Benefits System Rep’s responsibilities include but are not limited to:

Technical:

• Updating and Maintaining task activity on the CRM: SalesForce e.g New Hire, Retirement Paperwork.
• Maintain data integrity in PeopleSoft at all times through timely and accurate processing of various benefits events including but not limited to On-Demand Event Maintenance, Promotions, Transfers, Miscellaneous events, etc.
• Make benefits election entry in PeopleSoft as part of New Hires processing, Retirements, Open Enrollments, and during Qualifying Life Events.
• Handle employee life-cycle transactions in PeopleSoft processing e.g promotions, transfers, passive events, age 26 year-end process, etc.
• Run eligibility files, perform data validations, and transmit files to various vendors via secure FTP process or file upload via secure portal, per established frequency, and reconcile of add, term and error reports. Handle any other data exchange requests or processes between the agency and vendors.
• Conduct data auditing and support with ad-hoc data requests, etc.
• Perform User-Acceptance Testing of the system for PeopleSoft Benefits updates and changes.

Program Management:

• Create educational webinars/material on Medicare benefits for all employees.
• Lead special projects, as needed.
• Project manage and play a key role in new hire orientation process, including conducting sessions and ensuring all materials maintain current.

Customer Service:

• Handling benefits inquiries from our active and retired population that consists of claims processing, Medicare and changes to dependents status.

Analysis and Reporting:

• Audit, document, and catalog departmental business processes and procedures.

Administration:

• Make data entries on carrier’s site for enrollments, disenrollments, and any other tasks when need arises.

Qualifications:

• Experience in PeopleSoft Benefits Administration module.
• Minimum of 1 year experience in a fast-paced customer service environment that responded to a high volume of customer inquiries in a timely manner.
• Bachelor’s Degree in Human Resources or a related field or 3 years equivalent experience.

Desired:

Ideal candidates will present the following profile:

• Well-developed project and process management skills.
• Experience using PeopleSoft.
• Strong analytical, statistical, critical thinking and problem-solving skills.
• PHR designation.
• Ability to communicate effectively and develop positive working relationships with both internal and external partners and customers.
• Proficient knowledge of Microsoft Office Suite skills with advanced skills in MS Excel.
• Experience with self-insured and collective bargaining plans with a working knowledge of benefit plans and terminology.
• Knowledge of relevant federal and state laws and regulations.
• CEBS designation.
• Strong organizational skills with attention to detail.