Ecommerce Manager - Amazon

OLAPLEX, Inc. (Nasdaq: OLPX) is an innovative, science-enabled, technology-driven beauty company. We are founded on the principle of delivering effective, patent-protected and proven performance in the categories where we compete. We strive to empower our consumers to look as beautiful on the outside as they feel on the inside. We believe every person deserves to have healthy, beautiful hair, whether they are visiting a salon or caring for their hair at home.

OLAPLEX has been able to achieve phenomenal growth and we continuously seek exceptionally talented individuals who can support our innovation and creativity. We currently operate in a fully remote environment; because of this, collaboration and flexibility are at the core of our commitment to each other and to the success of OLAPLEX.

About the Role:

OLAPLEX is looking for a passionate and energetic candidate to join the Amazon eCommerce team responsible for Amazon globally.

The role requires the ability to execute the best proactive and reactive strategies to meet OLAPLEX’s sell in and sell-out objectives. This includes accountability for global P&L across all Amazon marketplaces, daily account and AVS relationship management, inventory and promotional planning, as well as business development. Candidate must be a highly productive individual who can drive timely, harmonized and fluid communication between internal and external stakeholders.

Account Management/Sales Responsibilities:

• Own Amazon P&L for OLAPLEX
• Ensure monthly updates to forecast and reconciliations to financial plans
• Responsible for meeting annual and monthly sales goals, including ownership of budgets and trends.
• Collaborate with cross functional teams to help meet and exceed goals
• Run and analyze relevant reports on Amazon Retail Analytics Premium and present findings and recommendations

Execute Daily Global Account Management:

• Work with brand marketing and digital teams to ensure strategy is being executed and optimized where possible
• Reconcile chargebacks and submit disputes while closely monitoring inventory levels and any un-anticipated changes to ordering forecasts
• Work with Amazon Vendor Services (AVS) contact to ensure full alignment on brand strategy, sales goals, and merchandising plan execution
• Flag price updates, out of stocks, product discontinuations and proper replacements
• Oversee processing of purchase orders, Amazon commitment programs and all manual buys
• Work closely with warehouse and operational teams to ensure all account guidelines are being met and optimized.
• Work with AVS, Finance and Demand Planning on yearly, quarterly, and monthly forecasts

Promotional Planning & Execution:

• Identify promotional opportunities and/ or strategies in alignment to business goals and objectives
• Own promotional planning calendars, communicate estimated orders and reserves while monitoring overall impact to business and budget

Business Development:

• Use market research and strategic thinking to enhance business launch practices and growth strategies in new markets
• Support the launch of OLAPLEX across new Amazon global marketplaces
• Utilize best in class practices of established markets to effectively scale new business’

About You:

• High level of proficiency with Microsoft (Excel (pivot tables), Word, PowerPoint)
• Demonstrates entrepreneurial spirit, attention to details, customer centric service orientation, improves performance (i.e. improves work process to save time & resources) and creative in problem solving
• Strong interpersonal and communication skills, possessing the ability to work with cross functional teams including eCommerce, Sales, Supply Chain, Legal, Demand Planning and Marketing
• Knowledge of both digital creative and digital marketing across multiple channels and platforms
• Experience with Amazon accounting and dispute practices related to chargebacks, shortages, price claims, provisions and allowances
• Multitasker by nature who can manage multiple processes with high level of quality and consistency
• Proven track of driving fulfillment results from eCommerce & digital marketing initiatives
• Amazon Vendor Central experience required
• Bachelor’s Degree or 6+ years of relevant business experience
• Familiar with executive level reporting and communications

We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.

The annual base pay for this position is $81,500 - $112,200. The actual base pay will vary based on factors such as qualifications, years of relevant experience, skill level, functional expertise, certificates or other professional licenses held and geographic location.

Our Total Rewards:

• Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
• Recognition: We celebrate our peers and colleagues with our monthly ‘Hero Recognition and Awards’ program. Make a difference as a ‘Bond Builder’ and/or ‘Commendable Creative!’
• Culture: Our team has an “attitude of gratitude” and a shared passion for our brand. Join our culture committee and/or DE&I champion team to play a role in building and sustaining our “secret sauce"
• Parental Leave: Up to 18 weeks for all new birthing-parents and up to 10 weeks for all non-birthing new parents
• Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
• Wellness: Medical, dental, and vision insurance for employees in addition to short and long-term disability coverage and life insurance; dependent care flexible spending account company match
• Products: Twenty (20) free products per year, plus a friends and family discount
• Competitive compensation
• Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested

Our Commitment to Diversity, Equity, and Inclusion:

At OLAPLEX, we support and stand up for our community with our talent, content, messages, and product offering. We strive to build and nurture a culture where a focus on diversity, equity, and inclusion is instinctive. Our deep sense of passion and pride in what we do, both as individuals and as a company, unifies our shared commitment to 'do well and do good'. We recognize and celebrate different ideas, perspectives, and backgrounds and know they create a stronger and more creative work environment.

OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.