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Specialist Help Desk Support Jobs in Craighead, Arkansas

Help Desk Specialist (Ft)
By Optus At Jonesboro, AR, United States
Escalates complex issues or customer complaints to Tier-2, Management, or 3rd party to ensure timely resolution if needed.
Other duties or tasks as assigned by management.
Experience with Microsoft Word, Excel, and Outlook is required.
Must be a team player with a positive attitude and able to demonstrate excellent customer service skills.
Strong written and verbal communication skills are required.
Provide exceptional customer service to a variety of national account locations.
Help Desk Specialist (Remote In Us)
By Talentify.io At United States
We offer competitive compensation and benefits, including self-managed PTO and significant 401k contributions.
Entry-level position, with experience or certifications preferred
Escalate customer support requirements as needed and communicate relevant information
Excellent communication and customer service skills
Ability to manage and coordinate with third-party vendors
Opportunity to work with a team that solves problems with clients, rather than for them
Help Desk Support Technician, Onsite
By Sage Dental At United States
Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role.
Minimum of 1-3 years of experience in a help desk role.
Experience managing Windows machines and Citrix, preferred.
Benefits such as Health Insurance, In-House Dental Program, PTO, Holiday Pay, Direct Deposit, 401K and more!
Primary Responsibilities (include, but are not limited to)
Assist co-workers with software problems
Help Desk Support Specialist
By KNS IT GROUP At Lincoln, Nebraska Metropolitan Area, United States

·Availability to work from the office.

·Work with the network team to resolve issues (WIFI, DHCP, DNS, VLAN, Switch Ports).

Help Desk Support Iii
By Information Resource Group At United States
Preferred: Prior experience working within the education sector.
Exhibit effective and constructive interpersonal skills while interacting with team members and external stakeholders, such as school districts and BOCES.
Possess general knowledge of technical applications and technologies.
Effective interpersonal skills to foster positive working relationships.
Strong collaboration and communication abilities to engage with various stakeholders.
General knowledge of technical applications and technologies.
Help Desk Specialist Jobs
By IronArch Technology At Little Rock, AR, United States
AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education
4+ years of professional, applicable experience
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
Experience installing and configuring firmware, and CAC authentication software on printer devices
Experience supporting Windows 10, and MS Office 2013
Help Desk Support Jobs
By Seneca Resources At United States
The following skills and experience are preferred:
1. Answer inquiries from customer regarding request, incidents or problems
2. Document all aspect of the interaction in the ticketing system
3. Maintain a pleasant demeanor with all customer
4. Immediately escalate any issue identified as security related
2. Show respect and courtesy to all customer
Help Desk Support (L1)
By STL Staffing At United States
Remote or onsite in Tulsa, OK
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician / engineer.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Maintain up-to-date knowledge of PC and networking hardware, software, and standards.
A+ Certification and Network + Certification required with Microsoft Certified Professional (MCP) preferable
Proven knowledge of basic computer hardware, including Dell, IBM/Lenovo, and HP.
Help Desk Support Specialist Ii (On Site, Aliso Viejo)
By Ambry Genetics At United States
Work on different projects and tasks that are handed down from management.
A+ Certification or educational equivalent
N+ Certification or educational equivalent.
At least 2+ years of IT experience or educational equivalent.
Experience with Windows and MAC OS.
Experience in Office 365 applications.
Help Desk Support Specialist
By Tech Providers, Inc At United States
Once the training is completed, it’ll be a 40 hours shift, tightly managed by Ellucian
Upskilling to support additional customers
The training will be for 3 weeks and from 4th week, they will be productive.
After the 1st week of the training, client will ship the equipment to the candidates.
Required to always be on camera during interview, training (3 weeks), and meetings.
Full-mandatory training class attendance (3 weeks) followed by production.
Help Desk Support Specialist/Technical Support
By Tech Providers, Inc At United States
Relying on resources as trained (knowledge base, websites, support channels).
9am Eastern Time – 5:30pm Eastern Time.
34-36 hours per week during training/onboarding and Once the training is completed, it’ll be a 40 hour shift.
After the 1st week of the training, client will ship the equipment to the candidates.
Required to always be on camera during interview, training (3 weeks), and meetings.
Full-mandatory training class attendance (3 weeks) followed by production.
Help Desk Specialist Jobs
By Unique Comp, Inc (UCI) At United States
36 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
36 Months experience of reviewing and enforcement of Security compliance policy and procedure .
36 months experience documenting/writing training materials.
36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.
36 months experience lifting up to 50 lbs. of equipment and running cable over and under furniture.
36 Months experience using ITSM service desks or equivalent.
Help Desk Support Technician
By Apex Systems At United States
PC software, hardware, and application support experience needed
Must be able to pass basic technical screening, so some IT & computer knowledge is required
Advanced written and verbal communication skills
Full-time: must be flexible with 1st, 2nd, and 3rd shift openings
The first 7 weeks you will be working full time hours, 1st shift Mon-Fri
After training, you will be assigned a 1st, 2nd, or 3rd shift schedule that will change quarterly on a shift bid
Remote Help Desk Support ($16.00 - $20.00 / Hour)
By Talentify.io At United States
Associate’s Degree and 1 year of experience. (A relevant professional certification can be substituted for an Associate's Degree.)
Some Technical Skills(basic knowledge of windows and MS Office).
Prior Service Desk Support Experience.
Good Working knowledge of Windows and MS Office suite would be a plus.
Great Communication and Typing skills.
Great customer service skills including soft skills they are essential (ability to adjust and/or calm difficult customers).
Help Desk Support Specialist - Hickory
By Lenoir-Rhyne University At Hickory-Lenoir-Morganton-Marion Area, United States
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Proven experience as a help desk technician or other customer support role.
May need to work extended hours and/or weekends (remote or on campus).
Assist users in password resets.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Help Desk Desktop Support
By Avance Consulting At United States

Desktop support

Help Desk Specialist Jobs
By TechJoy At Waukesha, WI, United States
Strong technical support and troubleshooting skills
Proven experience in help desk support and customer service
Excellent communication skills and attention to detail
CompTIA A+ Certification or equivalent is preferred
Expertise in desktop computers and hardware configurations
Ability to work well in a team and independently
Help Desk Specialist Jobs
By CompTech Computer Technologies At Columbus, Ohio Metropolitan Area, United States

Two (2) years of IT experience

One (1) year of Help Desk experience

Computer Technician / Help Desk Support
By Enterprise Computer, LLC At Clinton, CT, United States
Exceptional organizing and time-management skills
Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
Manage security options and software in computers and networks to maintain privacy and protection from attacks
Offer timely technical support and teach users how to utilize computers correctly
A+ or other Industry standard certifications
Proven experience as computer technician or similar role
Help Desk Specialist I
By TekSynap At College Park, MD, United States
Relevant technical certification (such as a Security+, A+, Network+, CCNA, or GSEC)
A.S. / A.A. Degree and 4 additional years’ experience
8 additional years directly related experience.
Provide phone and in-person support to users in the following areas:
Applications developed under this contract or predecessors.
Serve as the initial point of contact for troubleshooting network applications, hardware, software, PC, and printer problems.
Help Desk Specialist Jobs
By MicroFuze IT Inc At Corsicana, TX, United States
·Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly.
·Strong problem-solving and analytical skills to diagnose and resolve technical issues effectively.
·Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, etc.) will be a plus.
·Familiarity with common operating systems (Windows, macOS, etc.) and productivity software (Microsoft Office, Google Workspace, etc.).
·Basic understanding of networking concepts and protocols.
·Customer-centric approach with a commitment to delivering exceptional service and support.
Help Desk Support Jobs
By Biogensys At Hamilton Township, NJ, United States
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Help Desk Specialist Jobs
By Duane Morris LLP At Greater Philadelphia, United States
The hours for this position will be 12:00 pm - 8:00 pm.
· Comprehensive Healthcare, Dental, Vision, and Prescription Plans
· Commuter, HSA and FSA Spending Accounts
· Short-term and Long-term Disability and Life Insurance Coverage
· 401k and Pension Plan
· 22 PTO Days, 11 paid holidays
Help Desk Specialist - Steer Health
By Steer Health At Addison, TX, United States
Excellent organizational and time management skills
Working knowledge of help desk Healthcare softwares, SaaS databases and remote control
Utilise excellent customer service skills and exceed customers’ expectations
Preserve and grow your knowledge of help desk procedures, products and services
Proven working experience in providing Help Desk support
Bachelor's degree or equivalent work experience
Help Desk Specialist - Steer Health
By Steer Health At Dallas, TX, United States
Excellent organizational and time management skills
Working knowledge of help desk Healthcare softwares, SaaS databases and remote control
Utilise excellent customer service skills and exceed customers’ expectations
Preserve and grow your knowledge of help desk procedures, products and services
Proven working experience in providing Help Desk support
Bachelor's degree or equivalent work experience
Help Desk Support Jobs
By Hydrogen Group At Denver Metropolitan Area, United States
Experience in the education data sector is a plus.
Offering email and phone support to data respondents year-round.
Strong interpersonal skills with a constructive approach.
General knowledge of technical applications and technologies.
Excellent written and verbal communication skills, especially conveying complex technical information.
Help Desk Support - Remote (MUST be based in Denver area)
Help Desk Support Technician
By TechnoGen, Inc. At Baltimore, MD, United States
Experience with remote troubleshooting preferred.
Possession of A+ (Remote Technician) and Network+ certification is preferred.
Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities.
Work location will be remote work until further notice.
Performs basic troubleshooting and triage of computers via remote computer access and phone.
Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call centre environment
Help Desk Specialist Jobs
By EPITEC At Greater Chicago Area, United States
Experienced with the use of ServiceNow or similar ITSM software (i.e. Remedy), specifically Incident Management and Dashboards/Reporting.
Management and facilitation of Incident reporting for Dealer eSites availability.
Additional duties as assigned by ITSM Operations management.
Requires a college or university degree, technical certification or equivalent experience.
This individual can work fully remotely supporting CST hours, Monday - Friday.
Manage Dealer eSites incidents to drive incident resolution and Mean Time to Repair (MTTR) metrics.
Help Desk Support Iii
By NextRow Digital At Denver, CO, United States
Experience working within the education data sector.
Effective and constructive interpersonal skills.
General knowledge of technical applications and technologies.
Detail oriented (i.e., proofing work, spelling, grammar, formatting, etc.).
Ability to collaborate and communicate with internal and external customers (i.e., school districts, BOCES, other CDE units, etc.).
Demonstrates initiative and exhibits a proactive approach to work.
Help Desk Support Specialist
By Georgia Gwinnett College At Lawrenceville, GA, United States
Demonstrated experience with end user account management.
Demonstrated experience using Helpdesk/Service Desk ticket management system.
Utilize Active Directory and Azure for account management and computer organizational unit management; perform other duties and project work as assigned.
Demonstrated 4 years work experience in Helpdesk or technology support role in higher education/public sector environment.
Demonstrated 3 years of experience in Helpdesk or technology support role
Demonstrated experience troubleshooting infrastructure and network related issues.
Help Desk/Certified Records Specialist
By CACI At , Ashburn, 20147
Hands on experience with incident and problem management
Device setup and management for new software system.
We offer competitive benefits and learning and development opportunities.
Requires strong communication and excellent customer service skills. Role may be considered mission critical.
Requires a High School degree or equivalent, and at least 5 years of related work experience
You Will Bring These Qualifications:
Help Desk Specialist I
By Superior Court of California, County of Riverside At , $57,096 - $74,880 a year
A robust benefit plan including medical, dental, vision, disability and life insurance
The Court offers medical and dental plans.
The Court’s offers a vision plan.
EAP is a benefit provided by Superior Court of California, County of Riverside for all employees.
Annual merit increases for satisfactory job performance including a 2% COLA effective July 1, 2024.
About the Riverside Superior Court
Help Desk & User Support Technician
By SymphonyAI At , San Diego, 92131 $19 - $21 an hour
RACE: Innovates and accelerates the creation, development, and end-to-end management of Private Brands.
Basic computer knowledge including Microsoft skills
Previous experience providing customer support helpful, but not necessary
Excellent communication skills with proficiency with English a must.
Global experience – your peers and future friends in 5 countries
First point of contact for customers seeking technical assistance via phone or email
Help Desk Support Specialist
By Aimic Inc At Jackson, TN, United States
iOS Management, Support, and Deployment
IT Call Center Experience preferred
Job Title: Help Desk Support Specialist
Location: Jackson, TN(100% On-site job)
In Office Position Monday thru Friday
Must be able to lift at least 50 pounds.
Help Desk Support Specialist
By Aimic Inc At Chattanooga, TN, United States
iOS Management, Support, and Deployment
IT Call Center Experience preferred
Job Title: Help Desk Support Specialist
Location: Chattanooga, TN(100% On-site job)
In Office Position Monday thru Friday
Must be able to lift at least 50 pounds.