Help Desk Support Specialist Ii (On Site, Aliso Viejo)

COMPENSATION: $23-$27 per hour

BENEFITS:

At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas. Our outstanding benefits program includes medical, dental, vision, 401k with a 4% employer match, FSA, paid sick leave, and generous paid time off (PTO) program. You can learn more about the benefits here. You are eligible for a Short-Term Incentive Plan with the target at 5% of your annual earnings, terms and conditions apply.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

JOB OVERVIEW:

The Help Desk Support Specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner. You will join a talented team of Help desk support representatives with strong technical and troubleshooting skills that can deliver quick turn arounds.

JOB RESPONSIBILITIES:

• Participating in after hours on call rotation
• Setup office and cubicle areas with the proper IT equipment.
• Prepare and ship out new and replacement equipment for current and new employees.
• Diligently perform continuous learning in all technologies to be kept up-to-date to ever changing advances across all IT field breadth
• Ensure all phone calls are logged into the ticketing system.
• Possess ability to work independently with minimal instruction.
• Image Laptops, Desktops, and Mac’s while maintaining proper inventory.
• Taking and completing tickets in a timely manner and answering support calls that come into the helpdesk in a professional manner.
• Troubleshooting, updating, following up, and escalating tickets as needed through our support line.
• Work on different projects and tasks that are handed down from management.

JOB REQUIREMENTS:

• N+ Certification or educational equivalent.
• Experience in Office 365 applications.
• Minimum High School Diploma.
• Experience with Windows and MAC OS.
• A+ Certification or educational equivalent
• Must be willing to work overtime.
• At least 2+ years of IT experience or educational equivalent.
• Must be able to work onsite and in a laboratory environment.
• Must be able to lift 30 pounds or more.

PRIVACY NOTICES:

To review the California privacy notice, click here: California Privacy Notice | Ambry Genetics

To review the UKG privacy notice, click here: California Privacy Notice | UKG

About Us

Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster.

A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community.

Ambry Genetics is an Equal Opportunity Employer. We maintain a drug-free work environment. All qualified applicants will receive consideration for employment without regard to actual or perceived race (and traits historically associated with race, including, but not limited to hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, citizenship status, sex or gender (including pregnancy, childbirth and related medical conditions), parental status, sexual orientation, gender identity, gender expression (including transgender status), national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, political affiliation or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Ambry does not accept unsolicited resumes from individual recruiters, third party recruiting agencies, outside recruiters, or firms without an executed contract in place. We are not responsible for any fees related to resumes that are unsolicited or are received by Ambry. Such resumes will be deemed the sole property of Ambry and will be processed accordingly.