Computer Technician / Help Desk Support

Enterprise Computer, LLC for over 24 years has been selling, servicing, repairing and supporting all Windows PCs and service Apple/Mac computers. We offer both in shop and on-site computer repair service.

We are looking for a qualified Computer Technician / Help Desk Specialist to install, maintain and repair computers and networks and provide remote support for our customers.

As a computer technician you must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure functionality.

The goal is to install and maintain high quality networks and computer systems.

Responsibilities

• Identify and troubleshoot problems
• Repair motherboards
• Arrange maintenance sessions to discover and mend inefficiencies
• Manage security options and software in computers and networks to maintain privacy and protection from attacks
• Maintain and repair technological equipment (e.g. routers) or peripheral devices
• Coach end-users through common problems
• Perform regular upgrades to ensure systems remain updated
• Keep records of repairs and fixes for future reference
• Resolve network connectivity issues
• Test and Debug programs
• Provide technical support
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Offer timely technical support and teach users how to utilize computers correctly
• Set up hardware and install and configure software and drivers
• Install software applications
• Upgrade computer firmware
• Manage workstations
• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
• Use our CRM system and other systems and procedures we have in place to protect our customers and their data.
• Maintain office hardware and software

REQUIREMENTS:

• A great attitude
• Good communication skills
• Experience with LAN/WAN networks
• Service-oriented workplace persona
• Familiarity with a wide variety of computer systems
• Exceptional organizing and time-management skills
• Outstanding organizational skills
• We are Equal Opportunity Employer M/F/V/D and a Drug Free Work Place
• Able to work in a fast-paced environment
• Prior knowledge of data storage and data recovery
• A+ or other Industry standard certifications
• Extensive knowledge of computer software, hardware, and firmware
• A good driving record and transportation.
• Active listening skills
• High level of technical expertise
• Excellent troubleshooting skills
• Proven experience as computer technician or similar role
• Veterans are encouraged to apply & join our team!
• Thorough knowledge of computer systems and IT components
• Very good communication abilities
• No phone calls please.
• Good knowledge of internet security and data privacy principles
• Must be detail oriented, self-motivated and creative as well as open to new ideas and techniques