Help Desk Specialist I

We are seeking a Help Desk Specialist I to join our team supporting NARA NITTSS in College Park, MD.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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RESPONSIBILITIES

• Standard Windows desktop applications.
• Serve as the initial point of contact for troubleshooting network applications, hardware, software, PC, and printer problems.
• E-mail.
• Applications developed under this contract or predecessors.
• Provide phone and in-person support to users in the following areas:
• Directories.

REQUIRED QUALIFICATIONS

• Education:
• B.S. /  B.A.
• Demonstrate ability to communicate orally and in writing and a positive customer service attitude.
• Three (3) years of experience years of specialized experience, including knowledge of PC operating systems, networking, mail standards, and work on a help desk.

*** OR ***

• Relevant technical certification (such as a Security+, A+, Network+, CCNA, or GSEC)

*** OR ***

• A.S. / A.A. Degree and 4 additional years’ experience

*** OR ***

• 8 additional years directly related experience.
• Clearance: Must be able to attain approval of Physical Access Suitability through a National Agency Check with Inquiries (NACI) background investigation.

COMPETENCIES

• Foster Innovation
• Strategic Thinking
• Initiative
• Technical Expertise
• Change Management
• Customer Service
• Develop Others
• Conceptual Thinking
• Teamwork
• Analytical Thinking
• Oral Communication
• Results Oriented
• Establish Focus
• Build Relationships
• Written Communication
• Interpersonal Awareness

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Type of environment: Office
• Location: College Park, MD
• Amount of Travel: Less than 10%
• Noise level: Medium
• Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S. Citizen

Approval of Physical Access Suitability through a National Agency Check with Inquiries (NACI) background investigation

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact [email protected] for assistance.