Help Desk Specialist - Steer Health

Steer Health is a high-growth startup redefining the health tech industry. We are on a mission to make healthcare more accessible and efficient through innovative technology solutions. Our team is a dynamic and driven group of individuals, passionate about improving healthcare.

We are looking for a Help desk specialist to provide technical support to Clients in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

• Ensure proper recording, documentation and closure
• Track, route and redirect problems to correct resources
• Follow up with customers, provide feedback and see problems through to resolution
• Utilise excellent customer service skills and exceed customers’ expectations
• Properly escalate unresolved queries to the next level of support
• Update customer data and produce activity reports
• Provide first level contact and convey resolutions to customer issues
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services
• Walk customers through problem solving process

Requirements

• Bachelor's degree or equivalent work experience
• Strong client-facing and communication skills
• Working knowledge of help desk Healthcare softwares, SaaS databases and remote control
• Minimum of 3 years of experience working in Helpdesk/Client facing roles
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel) and Google Workspace (Docs, Sheets, Slides, Calendar)
• Strong verbal and written communication skills
• High level of discretion and confidentiality
• Excellent organizational and time management skills
• Advanced troubleshooting and multi-tasking skills
• Proven working experience in providing Help Desk support
• Ability to multitask and prioritize in a fast-paced environment
• BS degree in Information Technology, Computer Science or equivalent
• Ability to work independently and collaboratively in a team
• Strong problem-solving abilities

Benefits

We offer a highly competitive rewards and benefits package

When you join our team, you’ll have access to a vast array of benefits to help you live your life well