Help Desk Specialist I

If you are looking for rewarding work in the judiciary, the Riverside Superior Court is the place for you!

We have an opportunity for a Help Desk Specialist I. This position will be located in the Riverside Self Help Center with possible remote work opportunities and will provide support countywide. We are seeking a customer service-oriented individual who will respond, evaluate, and prioritize incoming telephone, voicemail, e-mail, and help desk requests for assistance from customers experiencing problems with hardware, software, networking, other computer related technologies, equipment and/or facility matters. The ideal candidate will possess one of the following options:

Option I:
Associate's degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a closely related field and one year of experience that includes providing computer or network systems support OR experience providing first tier technical level support in a help desk role.

Option II:
High school diploma or equivalent and three years of experience that includes providing computer or network systems support OR experience providing first tier technical level support in a help desk role.

For a complete list of the qualifications and essential duties, please refer to the job description.

All applicants are required to submit a completed online application and supplemental questionnaire. To learn more about how to create an application, click HERE.

Résumés will not be accepted in lieu of the required application and supplemental questionnaire.
Human Resources will review applications to identify candidates who meet the minimum qualifications; therefore, it is to your benefit to include all current and previous related work experience. When listing Court experience, please include dates and classification of each position held, if more than one.

Selection Procedures:
Step I: All applications will be reviewed to identify candidates who meet the minimum qualifications; those qualified candidates may be referred to step II in the selection process.

Step II: Those candidates that are successful in the previous step may be invited to take online and/or in person pass/fail assessments. Those candidates passing the examination(s) may be referred to step III in the selection process.

Step III: Those candidates that are successful in the previous step may be invited to an oral interview. Those candidates who are successful in the interview (weighted 100%) may be placed on the eligible list. Placement on the eligible list is not a guarantee of employment.

Additional steps for the selection process will include a drug test, background and reference checks.

Status Notifications
You will be notified by email and/or text message during the process of this recruitment through governmentjobs.com. Please check your email spam/junk folders and accept emails ending with governmentjobs.com and riverside.courts.ca.gov. If your information changes, please update your profile at www.governmentjobs.com.

Reasonable Accommodations
Riverside Superior Court provides reasonable accommodations upon request for applicants with disabilities. Please contact the Human Resources Department at 951-777-3017 or [email protected] if you feel you will need an accommodation for any aspect of the selection process. The Human Resources Department requests that it be advised of special needs at least five days prior to the examination so that a reasonable accommodation may be made.

MEDICAL PLAN and Dental PLAN

The Court offers medical and dental plans.

Employees may waive the Court-offered Medical and Hospital Plan, if they provide proof of other current “group” health plan coverage.

(MEDICAL FLEXIBLE BENEFIT PROGRAM)

The Court contributes an amount each month, which is determined by the “Type of Enrollment” on behalf of each regular employee in a paid status, who is enrolled in one of the medical and hospital plans provided by the Superior Court of California, County of Riverside.

(MEDICAL SUBSIDY)

The Court will provide a subsidy to offset out of pocket cost of the medical premiums.

VISION PLAN

The Court’s offers a vision plan.

VACATION/SICK LEAVE PROGRAM

Employees in this job class accrue vacation/sick leave; pro-rated if less than full time.

SHORT TERM DISABILITY

Employees participate and pay into the CA Short Term Disability Program.

LIFE INSURANCE

Court pays a basic term life insurance policy for each LIUNA employee.

RETIREMENT

Participation in Public Employee’s Retirement System (PERS).

EMPLOYEE ASSISTANCE PROGRAM (EAP)

EAP is a benefit provided by Superior Court of California, County of Riverside for all employees.

HOLIDAYS

Generally thirteen days per year. Employees are entitled to eight (8) hours of holiday pay for each court recognized holiday.