Help Desk Support Technician, Onsite

Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for.

Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required.

Primary Responsibilities (include, but are not limited to)

• Ability to travel to set up new locations, required.
• Provide technical support to computer users
• Assist co-workers with software problems
• Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role.
• Perform minor repairs to hardware, software, or peripheral equipment
• Apply computer networking technology
• Use spreadsheet software
• Minimum of 1-3 years of experience in a help desk role.
• Experience managing Windows machines and Citrix, preferred.
• Test computer programs or systems
• Use word processing or desktop publishing software
• Competitive base pay
• Maintain or repair computers or related equipment
• Growth opportunity
• Ability to work during nights, weekends, and on call as required.
• Conduct computer diagnostics to determine nature of problems
• Identify appropriate software for project
• Communicate technical information
• Install hardware, software, or peripheral equipment
• Use computer to enter, access or retrieve data
• Apply interpersonal communication techniques
• Benefits such as Health Insurance, In-House Dental Program, PTO, Holiday Pay, Direct Deposit, 401K and more!
• Install computer programs