Help Desk Specialist - Steer Health

Steer Health is a high-growth startup redefining the health tech industry. We are on a mission to make healthcare more accessible and efficient through innovative technology solutions. Our team is a dynamic and driven group of individuals, passionate about improving healthcare.

We are looking for a Help desk specialist to provide technical support to Clients in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

• Recommended procedure modifications or improvements
• Walk customers through problem solving process
• Properly escalate unresolved queries to the next level of support
• Follow up with customers, provide feedback and see problems through to resolution
• Track, route and redirect problems to correct resources
• Preserve and grow your knowledge of help desk procedures, products and services
• Update customer data and produce activity reports
• Ensure proper recording, documentation and closure
• Provide first level contact and convey resolutions to customer issues
• Utilise excellent customer service skills and exceed customers’ expectations

Requirements

• Proven working experience in providing Help Desk support
• Working knowledge of help desk Healthcare softwares, SaaS databases and remote control
• Strong problem-solving abilities
• Excellent organizational and time management skills
• High level of discretion and confidentiality
• Advanced troubleshooting and multi-tasking skills
• Bachelor's degree or equivalent work experience
• Ability to work independently and collaboratively in a team
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel) and Google Workspace (Docs, Sheets, Slides, Calendar)
• Strong verbal and written communication skills
• Minimum of 3 years of experience working in Helpdesk/Client facing roles
• Ability to multitask and prioritize in a fast-paced environment
• Strong client-facing and communication skills
• BS degree in Information Technology, Computer Science or equivalent

Benefits

We offer a highly competitive rewards and benefits package

When you join our team, you’ll have access to a vast array of benefits to help you live your life well