Help Desk Support Specialist/Technical Support

Position : Technical Support/Contact Center Tech Rep

Location: (100% Remote)

Duration: 3 + months with the possibility of extension

Payrate-$15/hr. on W2

Training Schedules:

• 1-hour lunch break.
• 34-36 hours per week during training/onboarding and Once the training is completed, it’ll be a 40 hour shift.
• 9am Eastern Time – 5:30pm Eastern Time.
• Two 15-minute breaks.

Note:

• Should be open and flexible to work any 5 days from Sundays to Saturdays. Weekends work would be assigned to the workers as well. If they work on weekends, they will be given offs on weekdays.
• During the 1st week of the training, all candidates will be required to use their own equipment including webcam. They should have their own a desktop or laptop device with operating system Windows 10 or higher. No Chromebooks or Macs allowed.
• After the 1st week of the training, client will ship the equipment to the candidates.
• Required to always be on camera during interview, training (3 weeks), and meetings.
• After the 1st week of the training, client will ship the equipment's to the candidates.
• Full-mandatory training class attendance (3 weeks) followed by production.

Description:

• Admissions: Support includes application, placement test, withdrawal inquiries.
• Answers, evaluates, and prioritizes incoming student service telephone inquiries and user requests:
• Registrar: Support includes registration, class schedule adjustments, graduation, grades/transcripts, transfer credits, advising inquiries.
• Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
• Relying on resources as trained (knowledge base, websites, support channels).
• Answers, evaluates, and prioritizes incoming telephone, e-mail, and chat requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies, as well as Learning Management Software (LMS).
• Bursar/Student Account: Support includes accounts, payments/payment plans, tuition/fees, billing inquiries.