Help Desk Specialist Jobs

OVERVIEW: Duane Morris LLP, a global law firm with 900+ attorneys in offices across the U.S. and around the world, offers innovative solutions to the legal and business challenges presented by today’s evolving global markets.

Help Desk Specialist sought to work in our progressive, fast paced Information Services department. Will be responsible for answering, evaluating, and prioritizing service requests received via telephone, voicemail, e-mail, and in person for users’ computer performance. Performs diagnostics with user to collect information about problems to determine source of error; isolates performance issues to determine cause of hardware malfunctions, such as hard drive, modem, printer, cables, or telephone; troubleshoots PC software problems and identifies, categorizes, and resolves application problems. The successful candidate will have a minimum of 2 years of relevant experience, a high level of proficiency with Windows 10, and must have in-depth knowledge of current MS Office applications. Experience supporting a document management system preferred. Excellent interpersonal and communication skills required. Must be able to multi-task and work closely with other team members. The hours for this position will be 12:00 pm - 8:00 pm.

BENEFITS:

· Comprehensive Healthcare, Dental, Vision, and Prescription Plans

· Commuter, HSA and FSA Spending Accounts

· Short-term and Long-term Disability and Life Insurance Coverage

· 401k and Pension Plan

· 22 PTO Days, 11 paid holidays

· Employee Referral Bonus ($3,000.00)

· Professional Development Training

· Back-Up (Family) Care Advantage and Employee Assistance Program

EEO STATEMENT: Duane Morris is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact Shawn Tato, HR Assistant at 215-979-1224.

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Please read this notice carefully to understand our practices with respect to personal data and how we treat it and how you can exercise your rights in connection with it. You should also read any other privacy notices that we give to you, that might apply to our use of your personal data in specific circumstances from time to time. Data Privacy Statement

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities or requirements. In addition, Duane Morris reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time. The authority to make such changes rests with the Plan Administrator. nFor more information about Duane Morris, please visit http://www.DuaneMorris.com

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