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Help Desk Support Specialist
Company | Aimic Inc |
Address | Jackson, TN, United States |
Employment type | CONTRACTOR |
Salary | |
Category | IT Services and IT Consulting,Computer Hardware Manufacturing,Computer and Network Security |
Expires | 2023-09-18 |
Posted at | 8 months ago |
Job Title: Help Desk Support Specialist
Location: Jackson, TN(100% On-site job)
Duration: 12 months
Business Justification
Work Location:
In Office Position Monday thru Friday
Must be able to lift at least 50 pounds.
Must be able to walk at least 1 Miles daily.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different Organizational Units (OU)
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment
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