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Company | IronArch Technology |
Address | Little Rock, AR, United States |
Employment type | PART_TIME |
Salary | |
Category | Information Technology & Services |
Expires | 2023-08-11 |
Posted at | 9 months ago |
Description
- Install and test output devices, PC’s, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
- Troubleshoot output devices, PC’s, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
- Ensuring printer firmware and CAC software are in compliance, and work instructions are current.
- 4+ years of professional, applicable experience
- Prior experience in the maintenance and repair of printers manufactured by HP, Ricoh, Xerox, and Lexmark. Experience should include the use of vendor proprietary configuration tools, monitoring tools, and coordinating third party warranty repairs
- Strong verbal and written communications skills
- AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education
- Ability to work well independently on defined tasks
- Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis
- Experience using Remedy or a similar ticketing system
- Secret Clearance required prior to start
- Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
- Experience installing and configuring firmware, and CAC authentication software on printer devices
- Strong analytical and follow through skills
- Demonstrated experience writing process documentation
- Experience supporting Windows 10, and MS Office 2013
- May need to travel
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
- Ability to work well as part of a team
- Knowledge of PowerShell scripting a plus
- Experience working in a DoD environment
- Experience using SharePoint to organize and store documents
- Prior USACE/ACE-IT experience
- Army MOS 25B experience desired
- Experience supporting Office 365
- Company-paid short- and long-term disability
- Voluntary life, accidental and indemnity income replacement benefits
- And more!
- Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses
- Sabbatical programs
- 20 days of PTO accumulated per calendar year
- Pet insurance
- Awarded Best Place to Work 7 times!
- Company-paid life insurance
- Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
- 11 paid holidays
- 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
- Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
- Matching donation program and annual philanthropic activities
- Health club reimbursement
- Competitive compensation and market-leading bonus opportunities
- Professional development reimbursement
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