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Senior It Help Desk Technician Jobs in Dallas, Texas

Senior It Help Desk Technician
By AAA Texas At , Coppell, 75019
Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
PTO for community volunteer programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Help Desk Technician Jobs
By SAM, LLC At , Dallas, 75247, Tx
Ability to manage provisioning, tracking, deprovisioning and usage reporting of equipment and user accounts
Any other technology certifications a plus
401(k) program offers 100% employer match up to 5%
Printers, plotters, copiers and scanners
Desktops, Laptops and tablet computers
Projectors and other audio/video equipment
It Support Technician (Help Desk)
By Avetta, LLC At , Tustin, 92782 $64,480 a year
Provide support both in person and remotely, ensuring efficient problem resolution.
Effectively prioritize and manage tickets and workload.
Make recommendations for purchasing items to fulfill end users' requirements.
Bachelor's degree in a related field of study desired, or equivalent work experience.
Minimum of 2 years of preferred IT technical support experience.
Efficiently establish user accounts and permissions on the organization's servers and applications, ensuring appropriate access levels.
It Help Desk Technician
By Mid Atlantic Finance Company At Houston, TX, United States
Mid-Atlantic Finance conducts pre-employment background and prior employment verification once an offer of employment is extended.
Hands on experience with diagnosing and resolving basic technical issues
In depth knowledge/set up of Windows 10 /11, Microsoft Office 365
In depth knowledge of Windows Server
Accrue PTO from date of hire
Advancement opportunities – we promote from within
It Help Desk Technician
By Ledgent Technology At Portland, Oregon Metropolitan Area, United States
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Must have the ability to work independently and with minimal supervision and reliance on management intervention
• Bachelor’s degree in technology field or equivalent experience
• Possess strong Technical Aptitude, analytical reasoning, and Excellent troubleshooting skills in relevant technologies
• Knowledge of banking policies, procedures, practices, and documentation preferred.
• Strong, clear communication skills; Excellent verbal, written, and interpersonal skills
Senior It Technician Jobs
By The NRP Group LLC At San Antonio, TX, United States
Identity Management (Active Directory and security/access integrations).
Responsible for maintaining third party vendor management and support.
Training, certification, & growth opportunities
Review department documentation, training materials, and create knowledge-based articles (KBA’s).
Direct junior team members with their daily priorities, training, and education.
Paid vacation and sick leave
It Help Desk Technician I (Overnight And/Or Weekends)
By UMC Health System At , Lubbock, 79415, Tx
Provide telephone and email support to end-users and patients while using AIDET to help manage expectations and ensure consistent communication
Help manage major incidents from start to resolution (Initiate major incident, notify staff, start sev, and close sev)
HDI, A+, Network +, ITIL, MCP or other Microsoft certifications are a plus.
Properly escalate unresolved issues within a timely manner, to appropriate internal tiers and teams (e.g. software developers, system and network teams)
Maintain an abandoned call rate of less than 5%.
Maintain a response and resolution rate for Incidents that meet SLA objectives.
Help Desk Technician Jobs
By Harris County At , Houston, 77002, Tx $77,002 a year
Must have good technical knowledge of administering Windows 10, MS Office, mobile device support and technical troubleshooting skills.
The following list of benefits is offered
Answer queries on basic technical issues and offer advice to solve them.
High School Diploma or GED equivalent from an accredited educational institution
will not be accepted for qualifications.
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
Help Desk It Jobs
By Franklin Electric At , Italy, Tx
Specifies and manages the installation of building access control and Closed Circuit TV systems; maintains and upgrades these when needed.
Understands and is able to follow ITIL best practice. Experience with ServiceNow or similar Incident/Request ticketing system.
At least three years of experience supporting end users/help desk.
Provides support for all user-assigned equipment, including desktops, laptops, and mobile devices.
Implements and upgrades all user equipment, including desktops, laptops, and mobile devices.
Supports all barcode systems equipment (handheld computer, label printers).
Help Desk Technician Jobs
By University of Florida At , Gainesville, 32611, Fl $20.59 - $21.56 an hour
In addition to paid time off, the University of Florida offers a very competitive benefits package.
$20.59 – $21.56; commensurate based on education and experience.
The ideal candidate will possess the following experience and skills:
Experience with Terminal 4 web software
Provides tier 1 support for UF webmaster services
Provides end-user support via phone, email, and support tickets
Director, It Help Desk
By The University of St. Augustine for Health Sciences At , Saint Augustine, Fl $99,600 - $140,175 a year
A minimum of five (5) years’ experience managing help desk management applications including production of meaningful qualitative and quantitative metrics
May perform other duties and responsibilities that management may deem necessary from time to time.
Ability to create a plan and manage upward through executive management.
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED
Manages performance of staff, authority to initiate counseling or performance plans, also recommends promotions, hiring, and terminations.
Selects and manages partners delivering support services.
It Help Desk Technician I - Ii
By Blue Origin At , Seattle, Wa $27.26 - $39.98 an hour
Experience administering endpoint management software platforms, desktop provisioning technologies such as SCCM and PXE, as well as Exchange
Travel (<10%) as needed within the United States to support remote offices
Fundamental knowledge of Mac OS and Linux
Certifications: A+, Network+, Security+, Linux+, MCSA, MTA
Valid driver’s license and insurance to operate company vehicles
Willing to be flexible with scheduled days and hours with reasonable notice as needed during operations or On-Call
It Help Desk Technician (Contract)
By GoPro At , Carlsbad, Ca $44 - $47 an hour
Represent IT in the New Hire Orientation for the Carlsbad office and remote US workers.
3+ years of relative work experience.
MacOS and Windows OS software and hardware experience.
Excellent oral and written communication skills.
Ability to manage and prioritize tasks.
Functional knowledge of software varying from Microsoft Office Suite, Zoom, Slack, Adobe.
Help Desk Technician Jobs
By Georgia Tech At , Atlanta, 30332, Ga

Responsible for establishing a positive client experience through delivery excellence. Position is a key contributor to the unit and Georgia Tech Community. Position will provide technical ...

It Help Desk Technician (On Site)
By Malarkey Roofing Products At Williamsport, OH, United States
Collaborates with the Managed Service Provider (MSP) under contract with Malarkey Roofing.
Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively.
Monitors IT helpdesk requests and responds quickly and effectively.
Works with software and telecommunications vendors to resolve on-site provider issues.
Collaborates with IT Dept to resolve broader software and networking issues affecting the local area network and employees.
Assists the IT Department and Human Resources with onboarding new employees and employee separation tasks.
It Senior Technician Jobs
By City of Cambridge, MA At , Cambridge $37.48 - $42.81 an hour
Time management skills, including the ability to set and adjust priorities in order to meet assignment deadlines.
Troubleshoot common hardware and software problems and escalate high impact issues to the Manager of Technical Support.
Create and maintain documentation in the department knowledge base.
Provide excellent customer service both internally and externally and perform job responsibilities in a professional manner.
Perform other related duties and responsibilities as assigned for the good of the department and library.
Considerable knowledge of computer systems principles and practices, including current industry best practices.
It Help Desk Technician Apprenticeship
By OpenClassrooms At , Long Beach $16 - $20 an hour
Or a recent college graduate looking to gain professional experience to improve your tech and digital skills
Or even an experienced professional in a different field looking to switch careers
Update knowledge about emerging industry or technology trends.
Able to work {{on-site within the employer's Location, remote, or hybrid}}
{{Education- Employer Specific}}: Have a high school diploma, vocational certificate, or equivalent.
Basic experience in IT, including
Help Desk It Technician Ii
By DAS Health At , Remote
Ability to multitask and excellent time management skills
Work Remotely with Work from Home Allowance
1-3 years of experience in Help Desk or IT support position
Excellent verbal and written communication skills
Working knowledge of Microsoft O365 email and office
Working knowledge of Microsoft Windows
It Help Desk Technician
By Motorola Solutions At , Schaumburg, 60196
Create and maintain in-house documentation; these include but are not limited to checklists, IT Asset Management, general policies and procedures.
Individual must present a positive customer service experience for fellow employees
Manage and assist in conference room AV systems, backup tape rotations, and printer maintenance.
Expand knowledge and learn new systems and procedures.
Manage and maintain Performance Monitoring system (PRTG) and respond to issues in a timely manner
Salvaging equipment based on regulatory requirements
It Help Desk Technician
By Zeus Fire & Security At , Paoli, 19301
Responsible to perform IT inventory management.
Troubleshoot desktop issues such as printer connectivity, blue screens, and peripheral functionality. Troubleshoot remote device connectivity.
Install hardware and software upgrades, manage user accounts, maintain backup system, and assist with network and server changes and upgrades.
1 year of desktop support experience or equivalent experience
Screens, refers and diagnoses internal inquiries and helpdesk tickets as they relate to the maintenance of company computers and related systems.
Installs, configures, and upgrades computer hardware and software.
It Help Desk Technician
By Garden of the Gods Resort and Club At Colorado Springs, CO, United States
Formal Education and Job-Related Experience: College Degree, Certifications, or equivalent experience / training desired. High Level of mechanical and technical aptitude
Minimum Knowledge & Skills: Excellent Written and Verbal Communication Skills
Create/Manage User accounts in multiple systems.
Interface positively with other departments, offering assistance when needed.
License, Registration, and/or Certification Required: A+, Certification Desired. Additional technical certifications considered.
Process trouble tickets using Service Now system.
It Help Desk Technician
By Boulo Solutions At Dublin, OH, United States
Help Desk or Technical Support Experience
Experience with Windows and MacOS
Responsibilities of the IT Help Desk Technician:
Minimum Qualifications of the IT Help Desk Technician:
Respond to incoming support calls and emails
Provide Our Clients With Mobile Device, Desktop, and Laptop Support
It Help Desk Technician Apprenticeship
By OpenClassrooms At , Bakersfield $16 - $20 an hour
Or a recent college graduate looking to gain professional experience to improve your tech and digital skills
Or even an experienced professional in a different field looking to switch careers
Update knowledge about emerging industry or technology trends.
Able to work {{on-site within the employer's Location, remote, or hybrid}}
{{Education- Employer Specific}}: Have a high school diploma, vocational certificate, or equivalent.
Basic experience in IT, including
Level 2 It Help Desk Technician
By AI Engineers At , Middletown, 06457, Ct
Assist in the maintenance and management of servers, workstations, and network equipment
Provide first and second-tier support to end users for PC, server, network, remote access, and hardware issues
Troubleshoot and resolve technical problems via phone, email, remote access, and on-site visits
A minimum of 3 years’ experience in IT support, preferably in a Level 2 or higher capacity
Strong working knowledge of Windows and Mac operating systems, Microsoft 365/Office, Active Directory and various network protocols
Excellent problem-solving and troubleshooting skills
It Help Desk Jobs
By INGELLICOM At , Guaynabo, 00968, Pr
Knowledge configuring corporate email in Outlook 2010 and iPhone devices.
Knowledge of hardware/Microsoft operating systems through current version including Office 365.
Experience supporting MS Office Suite through current versions.
Skilled providing support of personnel as it relates to the use of equipment and software.
Maintain daily performance of computer systems.
Install, modify, and repair computer hardware and software.
It Help Desk Jobs
By PROLIM Corporation At Ann Arbor, MI, United States
Daily time management and accurate time reporting.
Good communication skills which will facilitate working with people at remote locations.
Knowledge of System Development Methodology, writing business cases, system requirements, design documentation and test cases is plus
Interface with customer to clarify requirements and problem.
Provide off-hours support as needed, both onsite & remotely.
Basic computer knowledge (understanding the technical word)
It Help Desk Technician
By TotalMed, Inc. At Utah, United States
Experience/Education (MUST be included on resume):
6 months of application and/or hardware experience preferably in a Call Center environment.
Must have competent PC skills, proficiency in MS Office required
Able to work in a flexible 24/7 work environment, preferred
It Help Desk Technician - Entry Level
By Middleground Technologies At Westchester, IL, United States
Incident Management: Log, track, and manage incoming support requests using ticketing systems, ensuring timely resolution and appropriate documentation.
Educational Background: High school diploma or equivalent. Relevant certifications or degrees in IT or related fields will be advantageous.
Time Management: Ability to prioritize tasks effectively and manage time efficiently to meet service level agreements (SLAs).
Customer Support: Provide exceptional customer service and technical support to clients via phone, email, or remote assistance tools.
Documentation: Create and maintain accurate records, documentation, and knowledge base articles for frequently encountered issues and solutions.
Learning and Development: Stay updated with the latest industry trends, technologies, and certifications relevant to the role.
It Help Desk Technician
By Step Up For Students At United States
Good organization, time management, and prioritization.
Working knowledge of Microsoft Server 2016, 2019, and 2022.
Strong knowledge of Microsoft Windows desktop operating systems and Office 365 administration.
Knowledge of cloud platforms preferably Azure.
Experience with hardware repair, preferably Dell systems.
Good knowledge of Azure VDI environments.
It Help Desk (8220) Jobs
By IT Resources At United States
Previous Help Desk experience troubleshooting
Previous experience working in a Tech Support through a corporate phone system
Serve as the first point of contact for customers seeking technical assistance via the phone
Walk the customer through the problem-solving process
Record events and problems and their resolution in logs
Follow-up and update customer status and information
It Help Desk Technician
By RSi At Columbia, SC, United States
IT Help Desk management experience
Office 365 enterprise platform management
Manage the workflow and engage escalated jobs within the internal IT Help Desk backlog
Technical troubleshooting knowledge and background
Strong problem solving and communication skills required
relentless innovation of RCM processes for the benefit of others.
It-Help Desk Superviosr Jobs
By The Four Wheel Drive Association Queensland At United States
Determine management, production and quality requirements by asking questions and listening.
SPECIFIC JOB KNOWLEDGE, SKILL and ABILITY:
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Exceptional written and oral communication skills.
Know and understand the federal, state and local requirements which govern the company’s business.
Design and enforce Help Desk policies and procedures including training guidelines.

Are you a Senior IT Help Desk Technician looking for a new challenge? We have an exciting opportunity for you to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and assistance to our customers. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview The Senior IT Help Desk Technician is responsible for providing technical support to customers and staff. They are the first point of contact for customers and staff who need assistance with IT-related issues. The Senior IT Help Desk Technician is responsible for troubleshooting hardware and software problems, providing technical advice, and resolving customer issues in a timely manner. Detailed Job Description The Senior IT Help Desk Technician is responsible for providing technical support to customers and staff. They are the first point of contact for customers and staff who need assistance with IT-related issues. The Senior IT Help Desk Technician is responsible for troubleshooting hardware and software problems, providing technical advice, and resolving customer issues in a timely manner. They must be able to diagnose and troubleshoot a variety of technical issues, including hardware, software, and network-related problems. They must be able to provide technical advice and support to customers and staff, and must be able to explain technical concepts in a clear and concise manner. The Senior IT Help Desk Technician must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot hardware and software problems
• Ability to explain technical concepts in a clear and concise manner
• Ability to work independently and as part of a team
• Knowledge of IT systems and networks
• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network protocols and security
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
• Experience with Windows and Mac operating systems
• Experience with Microsoft Office Suite
• Experience with network protocols and security
Job Knowledge
• Knowledge of IT systems and networks
• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network protocols and security
• Knowledge of troubleshooting hardware and software problems
• Knowledge of customer service principles
Job Experience
• 5+ years of experience in IT support
• Experience with Windows and Mac operating systems
• Experience with Microsoft Office Suite
• Experience with network protocols and security
• Experience with troubleshooting hardware and software problems
• Experience with customer service principles
Job Responsibilities
• Provide