It Help Desk Technician

Now Hiring - IT Help Desk Technician

$500 signing Bonus!

$16-18 per hour average

Monday – Friday, rotating Saturday Shift (4 hours), OT as needed

Location - Onsite in our Houston, TX location

Overview:

Provide excellent customer service to end-users, must be very well organized and able to work independently and with others in a team environment to resolve issues in an effective and timely manner.

Experience in work station support, network set up, SYMANTEC backup, performance monitoring and system maintenance is preferred. Limited experience is accepted but IT Certifications are strongly encouraged.

What You'll Get:

• Advancement opportunities – we promote from within
• Referral Bonus
• Weekly pay, Friday
• Medical, Dental, Vision insurance
• 401k with Employer Match
• Accrue PTO from date of hire
• Employer paid Life Insurance

What You'll Do:

• Serve as the first contact with customers who need technical assistance via the phone or helpdesk ticket system.
• Assist with network configurations, software support, server upgrades, data migrations, email needs, departmental moves and general network administration duties.
• Respond to and resolve end user requests for assistance concerning their phone systems, desktop problems, thin client support, printer’s and access to the network, and the operation of various software applications.
• Provide feedback on processes and make recommendations on areas to improve
• Hands on experience with diagnosing and resolving basic technical issues
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Perform troubleshooting using different diagnostic techniques
• Perform optimization of personal computer operating system; apply OS patches, troubleshoot communication devices including diagnosing problems and providing resolutions.
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Ensure continual network stability, security and reliability by maintaining the local and wide area network hardware, software, and telecommunications equipment.

What You'll Need:

• In depth knowledge/set up of Windows 10 /11, Microsoft Office 365
• In depth knowledge of Windows Server
• Familiar with troubleshooting DNS, WINS, DCHP, and TCP/IP
• Understanding of Active Directory concepts and services (DNS, printing, WINS, DCHP, DFS, and GPO)

If this sounds like you, please reply below and include your resume.

Mid-Atlantic Finance conducts pre-employment background and prior employment verification once an offer of employment is extended.

Who We Are:

Founded in 1989, Mid-Atlantic Finance has become the premier non-prime auto finance source in the automotive industry. Contributing to our continued success is the focus on technology, and our nearly 275 team members who provide world class service to our clients, customers and partners nationwide.

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