It Help Desk Technician

IT Help Desk Technician

100% Remote (Portland or Spokane local candidates will only be considered)

$28-30/hr

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Ledgent Technology has once again partnered with a key employer in the Oregon for their open IT Help Desk Technician

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REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

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• Bachelor’s degree in technology field or equivalent experience

• 4+ years’ experience in IT or Technical Operations environment to include OS, applications, AD and networking technologies, configurations, and support.

• Possess strong Technical Aptitude, analytical reasoning, and Excellent troubleshooting skills in relevant technologies

• Must have the ability to work independently and with minimal supervision and reliance on management intervention

• Self-motivated and excited by solving complex problems

• Ability to work collaboratively and communicate effectively with individuals and teams across the company

• Quickly adjust to changes in process and tools and inspire teammates to lead through change

• Ability to identify process improvements and make recommendations to drive these to implementation

• Experience working in a framework of formal Incident Management processes (ITIL) and exposure to company-wide ticketing systems are essential

• Knowledge of banking policies, procedures, practices, and documentation preferred.

• Strong, clear communication skills; Excellent verbal, written, and interpersonal skills

• Ability to work collaboratively and communicate effectively with individuals and teams across the company

• Proficiency with personal computers and related Microsoft related technologies: Windows Server, Exchange, Word, Excel, SharePoint, etc.

• Able to manage priorities and reprioritize when needed, working with minimal supervision and high degree of self-direction and motivation

• Desire and willingness to continue to learn and grow.

• Virtualization technologies: VMware, Citrix, and Microsoft, and others.

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We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.