It Help Desk Technician (Contract)

***This role is for a contractor position and will be processed through a third-party Managed Service Provider. This is not a full time employment position at GoPro.***

Job Title: IT Help Desk Technician (Contract)

Location: In Office (Carlsbad, CA). This role requires in office work 4-5 days/week.

The Role

GoPro is seeking a top tier candidate for our contract Help Desk role. The Help Desk Technician's responsibilities are to provide responsive and high-quality technical support by working directly with end-users onsite or remotely (via various communications channels). You will gather information, evaluate options, and resolve technical problems with computer hardware and software. As an IT representative this role serves as a bridge between IT and various teams onsite, including Workplace Services and Engineering groups.

What You Will Do

• Provide exceptional service to Mac, PC, and Linux users achieving service level objectives for responding to and resolving requests.
• Initiate improvements to raise the quality and efficiency of service to end-users.
• Assist with managing the lifecycle of the onsite IT asset inventory from onboarding, technical support, offboarding, e-waste, etc. Assets include computers, mobile hotspots, peripherals, and others.
• Represent IT in the New Hire Orientation for the Carlsbad office and remote US workers.
• Work closely with our Global Help Desk team to define standards and policies. For examples: endpoints policies, manage user accounts for GoPro SaaS portfolio, and document support processes.
• Work cross-functionally, from escalating support issues to providing simple server room maintenance, such as changing power supplies to restarting servers.

Skills We're Excited About

• 3+ years of relative work experience.
• Ability to manage and prioritize tasks.
• MacOS and Windows OS software and hardware experience.
• Functional knowledge of software varying from Microsoft Office Suite, Zoom, Slack, Adobe.
• Ability to work with others and foster relationships.
• Self-starter, able to work with minimal supervision.
• Good problem-solving skills.
• Excellent oral and written communication skills.

We strive for the day that no group can be described as underrepresented at GoPro – whether as part of our brand or in our workforce. We are committed to providing a more inclusive, representative, equal, just and happy world. GoPro is proud to be an Equal Opportunity Employer.

The pay range for this role is between $44.00-$47.00 per hour. Actual pay within the range is dependent on multiple factors, including your residence location and prior work experience.

***This role is for a contractor position and will be processed through a third-party Managed Service Provider. This is not a full time employment position at GoPro.***

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