It Help Desk Technician Apprenticeship

Position Summary

The IT Help Desk Technician Apprenticeship is an earn-and-learn opportunity within an organization geared toward building upon the foundations of a career as an IT Help Desk Technician. While working and learning in this 12-month apprenticeship, you will spend four days per week in on-the-job training, and one day per week completing OpenClassrooms’ online IT Help Desk Technician training path - all while earning an income! At the completion of your apprenticeship, you will receive a U.S. Department of Labor Certificate of Completion of a Registered Apprenticeship Program.

The program is open to applicants from all walks of life. For example, you might be:

• Or a recent college graduate looking to gain professional experience to improve your tech and digital skills
• Or even an experienced professional in a different field looking to switch careers
• A recent high-school graduate looking to start a new career

Please read on for detailed minimum qualifications.

Futureproof your career with OpenClassrooms
OpenClassrooms’ mission is to make education accessible to everyone. Through this apprenticeship opportunity with one of our employer partners, you can learn a new job while simultaneously receiving a unique 100% online training experience that combines 20% theory and 80% real-life projects, ensuring you are fully prepared for the job ahead. Joining OpenClassrooms means becoming part of a global community of over 12,000 active and motivated learners spread across 72 countries.

Apprentice Responsibilities:
The work-study program participant will have the following responsibilities as part of the technical and work-study program:

• Resolve computer software problems.
• Read documents to gather technical information.
• Teach others to use computer equipment or hardware.
• Recommend changes to improve computer or information systems.
• Provide technical support for software maintenance or use.
• Evaluate the utility of software or hardware technologies.
• Provide recommendations to others about computer hardware.
• Monitor computer system performance to ensure proper operation.
• Install computer software.
• Document operational activities.
• Maintain computer hardware.
• Supervise information technology personnel.
• Test computer hardware performance.
• Participate in staffing decisions.
• Update knowledge about emerging industry or technology trends.
• Train others in computer interface or software use.
• Conduct research to gain information about products or processes.
• Install computer hardware.
• Modify software programs to improve performance
• Test software performance.
• Collaborate with others to resolve information technology issues.
• Collaborate with others to determine design specifications or details.

Qualifications:
For eligibility, you must meet the following minimum requirements:

• Availability to train for 12 months in the registered Apprenticeship program.
• {{Education- Employer Specific}}: Have a high school diploma, vocational certificate, or equivalent.
• At least 8 GB of RAM and 100 GB of storage space available on your computer.
• Language: Have a strong verbal and written level of English (for non-native speakers, a CEFR level of B2, an IELTS band score of 6.5, or a TOEFL score of 80 is recommended).
• Able to work {{on-site within the employer's Location, remote, or hybrid}}
• Administrator rights to your computer in order to install required programs.
• Be over 18 years of age. Be a U.S. citizen and have the right to work in the U.S.
• {{Equipment-Employer Specific}}: Have access to a computer (PC or Mac), headphones, a webcam, and a stable internet connection.

Technical prerequisites:

• Fundamentals of computer literacy (high-school degree level).
• Basic experience in IT, including
• Setting up, configuring, and validating the functionality of computer hardware, desktop operating systems (such as Windows), and software
• Backing up and securing workstations (e.g., with Windows Defender)
• Setting up virtual machines (e.g., with VirtualBox) and understanding scripting (e.g., PowerShell)

OR

These skills could be validated by having successfully completed a bootcamp or certification program or the following courses:

Assemble a computer.

Set Up Your PC Using Windows 10.

Set Up Virtual Machines Using VirtualBox and vSphere.

Set Up Backup Solutions.

APPLICATION PROCESS

We value your application and assure you that it will be given careful consideration based on the information you provide.

By submitting your application, you agree to provide accurate and up-to-date information. Our teams will review this information to determine your eligibility for one of our apprenticeships. Please note that the review of your application does not imply any guarantee of its validity or your enrollment in one of our apprenticeship programs. You must await our final confirmation. Any false declarations or failure to submit required documents may result in exclusion from the process, without compensation. OpenClassrooms reserves the right to take appropriate action to protect its rights.

We want to inform you that at the time of your application, there may not be any employers with open apprenticeship positions that match your profile. Submitting your application does not guarantee that you will be connected with one of our partner employers or be hired by any company. For this reason, OpenClassrooms cannot be held responsible for any resulting compensation or damages.

However, if you choose to be part of our talent marketplace and accept the associated terms and conditions, we will include your profile, which will enhance your visibility with our employers. These employers may contact you directly if you meet their requirements, but success is not guaranteed. When an employer expresses interest in your profile, they will coordinate with you to schedule an interview. If both parties agree that you’re a great fit for the role, the employer will notify us, and we will then reach out to us to initiate the enrollment process. Don’t worry, this process is straightforward and involves reviewing a few documents before activating your account on our learning platform.

Please be aware that you are applying for an apprenticeship training program with the opportunity to work alongside one of our employer partners. If hired as an apprentice, you will receive complimentary enrollment in OpenClassrooms' online training program and a salary (or hourly wages, as applicable) from the employer. We want to clarify that although OpenClassrooms offers other types of non-apprenticeship training programs for a fee, this application process does not involve any payment for training.

Intrigued? We’d love to hear from you! Apply today — we’re standing by for your resume!

OpenClassrooms will not discriminate against apprenticeship applicants or apprentices based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older. OpenClassrooms will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30.

See our Equal Employment Opportunity pledge:

https://drive.google.com/file/d/1XY4FT-mnJVq_80VaaLTqNkhUGCh7-c5H/view.

Job Type: Full-time

Salary: $16.00 - $20.00 per hour

Schedule:

• 8 hour shift

Work Location: In person