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Help Desk Technician Jobs

Company

Harris County
Address , Houston, 77002, Tx
Employment type FULL_TIME
Salary $77,002 a year
Expires 2023-07-01
Posted at 1 year ago
Job Description
Position Description

Duties and Responsibilities:
  • Assist end users with technical issues on a daily basis.
  • Update documentation and technical equipment inventory spreadsheets.
  • Answer e-mails and the main help desk line when calls come in and enter cases into the ticketing system.
  • Set up new and existing users with PC equipment and other peripherals and maintaining the technical equipment inventory.
  • Attend trainings and become familiar with new technologies.
  • Answer queries on basic technical issues and offer advice to solve them.

Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email [email protected]

Requirements

Education:
  • High School Diploma or GED equivalent from an accredited educational institution

Knowledge, Skills, and Abilities:
  • Must be customer oriented.
  • Possess the ability to travel to other branch locations to assist end users with
  • Technical issues.
  • Must be able to understand the problem and effectively communicate a solution.
  • Must have good technical knowledge of administering Windows 10, MS Office, mobile device support and technical troubleshooting skills.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

General Information

Position Type and Typical Hours of Work:
  • Overtime as warranted
  • Monday - Friday | 8:00 A.M. - 4:30 P.M.
    • Overtime as warranted
  • Regular Full-time
Location:
  • 201 Caroline, Houston, TX 77002
Salary:
  • Depends on Qualifications

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.


BENEFITS
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
The following list of benefits is offered only to employees in regular (full-time) positions:
  • 10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
  • Life Insurance
  • Employee Assistance Program
  • Dental
  • Professional development opportunities
  • Long-term disability
  • Wellness
  • Vision
  • Medical
  • Dependent Care Reimbursement Plan
  • Healthcare Reimbursement Account
  • 10 county holidays plus one (1) floating holiday
  • 457 Deferred Compensation Plan
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
  • Transportation Assistance (Metro RideSponsor Program)
  • Flexible schedules (varies by department)
    • Transportation Assistance (Metro RideSponsor Program)
  • Retirement pension (TCDRS)
    • Flexible schedules (varies by department)
      • Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County benefits website:
https://hrrm.harriscountytx.gov/Pages/Medical.aspx