Help Desk It Jobs

Description

Key Responsibilities

• Performs all types of hardware and software upgrades.
• Implements and upgrades all user equipment, including desktops, laptops, and mobile devices.
• Procures and successfully implements both hardware and software solutions to satisfy specific business needs in accordance to Franklin Electric Global IT standards.
• Specifies and manages the installation of building access control and Closed Circuit TV systems; maintains and upgrades these when needed.
• Performs other related duties as required or assigned.
• Maintains printers and multifunction devices.
• Handles day-to-day support for assigned employees.
• Provides support for all user-assigned equipment, including desktops, laptops, and mobile devices.
• Maintains IT related physical and digital asset inventory.
• Supports all barcode systems equipment (handheld computer, label printers).
• Performs equipment imaging and backup of machines.
• Assists with corporate-assigned projects.
• Provides first-level software support for JD Edwards and regular maintenance of telecommunications equipment (PBX, programming, devices).
• Understands and is able to follow ITIL best practice. Experience with ServiceNow or similar Incident/Request ticketing system.

Skills Knowledge and Expertise

• Defines problems, collects data, establishes facts, and draws valid conclusions. Interprets an extensive variety of technical instructions in mathematical or diagram form and deals with several abstract and concrete variables.
• Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, general public and/or other employees of the organization.
• Interprets a variety of instructions furnished in written, oral, or diagram formats.
• Solves practical problems and deals with a variety of known variables in situations where only limited standardization exists.
• Plans the time, method, manner, and/or performance sequence of own work; occasionally assists in planning work assignments performed by others within a limited area of operation.
• Deals with problems involving several known variables in situations of routine nature.
• Understands information systems, technician support; provides system analyst and comprehensive computer software support/help.
• Frequently makes decisions of both minor and major importance, which may affect the work operations of other employees and/or clientele to a moderate degree.
• Writes routine reports and correspondence.
• Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions.

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