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Senior It Help Desk Technician Jobs in Texas

It Support Technician (Help Desk)
By Avetta, LLC At , Tustin, 92782 $64,480 a year
Provide support both in person and remotely, ensuring efficient problem resolution.
Effectively prioritize and manage tickets and workload.
Make recommendations for purchasing items to fulfill end users' requirements.
Bachelor's degree in a related field of study desired, or equivalent work experience.
Minimum of 2 years of preferred IT technical support experience.
Efficiently establish user accounts and permissions on the organization's servers and applications, ensuring appropriate access levels.
It Help Desk Technician
By Mid Atlantic Finance Company At Houston, TX, United States
Mid-Atlantic Finance conducts pre-employment background and prior employment verification once an offer of employment is extended.
Hands on experience with diagnosing and resolving basic technical issues
In depth knowledge/set up of Windows 10 /11, Microsoft Office 365
In depth knowledge of Windows Server
Accrue PTO from date of hire
Advancement opportunities – we promote from within
Senior It Help Desk Technician
By AAA Texas At , Coppell, 75019
Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
PTO for community volunteer programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
It Help Desk Technician
By Ledgent Technology At Portland, Oregon Metropolitan Area, United States
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Must have the ability to work independently and with minimal supervision and reliance on management intervention
• Bachelor’s degree in technology field or equivalent experience
• Possess strong Technical Aptitude, analytical reasoning, and Excellent troubleshooting skills in relevant technologies
• Knowledge of banking policies, procedures, practices, and documentation preferred.
• Strong, clear communication skills; Excellent verbal, written, and interpersonal skills
Senior It Technician Jobs
By The NRP Group LLC At San Antonio, TX, United States
Identity Management (Active Directory and security/access integrations).
Responsible for maintaining third party vendor management and support.
Training, certification, & growth opportunities
Review department documentation, training materials, and create knowledge-based articles (KBA’s).
Direct junior team members with their daily priorities, training, and education.
Paid vacation and sick leave
It Help Desk Technician I (Overnight And/Or Weekends)
By UMC Health System At , Lubbock, 79415, Tx
Provide telephone and email support to end-users and patients while using AIDET to help manage expectations and ensure consistent communication
Help manage major incidents from start to resolution (Initiate major incident, notify staff, start sev, and close sev)
HDI, A+, Network +, ITIL, MCP or other Microsoft certifications are a plus.
Properly escalate unresolved issues within a timely manner, to appropriate internal tiers and teams (e.g. software developers, system and network teams)
Maintain an abandoned call rate of less than 5%.
Maintain a response and resolution rate for Incidents that meet SLA objectives.
Help Desk Technician Jobs
By Harris County At , Houston, 77002, Tx $77,002 a year
Must have good technical knowledge of administering Windows 10, MS Office, mobile device support and technical troubleshooting skills.
The following list of benefits is offered
Answer queries on basic technical issues and offer advice to solve them.
High School Diploma or GED equivalent from an accredited educational institution
will not be accepted for qualifications.
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
Help Desk It Jobs
By Franklin Electric At , Italy, Tx
Specifies and manages the installation of building access control and Closed Circuit TV systems; maintains and upgrades these when needed.
Understands and is able to follow ITIL best practice. Experience with ServiceNow or similar Incident/Request ticketing system.
At least three years of experience supporting end users/help desk.
Provides support for all user-assigned equipment, including desktops, laptops, and mobile devices.
Implements and upgrades all user equipment, including desktops, laptops, and mobile devices.
Supports all barcode systems equipment (handheld computer, label printers).
Help Desk Technician Jobs
By University of Florida At , Gainesville, 32611, Fl $20.59 - $21.56 an hour
In addition to paid time off, the University of Florida offers a very competitive benefits package.
$20.59 – $21.56; commensurate based on education and experience.
The ideal candidate will possess the following experience and skills:
Experience with Terminal 4 web software
Provides tier 1 support for UF webmaster services
Provides end-user support via phone, email, and support tickets
Director, It Help Desk
By The University of St. Augustine for Health Sciences At , Saint Augustine, Fl $99,600 - $140,175 a year
A minimum of five (5) years’ experience managing help desk management applications including production of meaningful qualitative and quantitative metrics
May perform other duties and responsibilities that management may deem necessary from time to time.
Ability to create a plan and manage upward through executive management.
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED
Manages performance of staff, authority to initiate counseling or performance plans, also recommends promotions, hiring, and terminations.
Selects and manages partners delivering support services.
It Help Desk Technician I - Ii
By Blue Origin At , Seattle, Wa $27.26 - $39.98 an hour
Experience administering endpoint management software platforms, desktop provisioning technologies such as SCCM and PXE, as well as Exchange
Travel (<10%) as needed within the United States to support remote offices
Fundamental knowledge of Mac OS and Linux
Certifications: A+, Network+, Security+, Linux+, MCSA, MTA
Valid driver’s license and insurance to operate company vehicles
Willing to be flexible with scheduled days and hours with reasonable notice as needed during operations or On-Call
It Help Desk Technician (Contract)
By GoPro At , Carlsbad, Ca $44 - $47 an hour
Represent IT in the New Hire Orientation for the Carlsbad office and remote US workers.
3+ years of relative work experience.
MacOS and Windows OS software and hardware experience.
Excellent oral and written communication skills.
Ability to manage and prioritize tasks.
Functional knowledge of software varying from Microsoft Office Suite, Zoom, Slack, Adobe.
Help Desk Technician Jobs
By SAM, LLC At , Dallas, 75247, Tx
Ability to manage provisioning, tracking, deprovisioning and usage reporting of equipment and user accounts
Any other technology certifications a plus
401(k) program offers 100% employer match up to 5%
Printers, plotters, copiers and scanners
Desktops, Laptops and tablet computers
Projectors and other audio/video equipment
Help Desk Technician Jobs
By Georgia Tech At , Atlanta, 30332, Ga

Responsible for establishing a positive client experience through delivery excellence. Position is a key contributor to the unit and Georgia Tech Community. Position will provide technical ...

Are you a Senior IT Help Desk Technician looking for a new challenge? We have an exciting opportunity for you to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and assistance to our customers. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview The Senior IT Help Desk Technician is responsible for providing technical support to customers and staff. They are the first point of contact for customers and staff who need assistance with IT-related issues. The Senior IT Help Desk Technician is responsible for troubleshooting hardware and software problems, providing technical advice, and resolving customer issues in a timely manner. Detailed Job Description The Senior IT Help Desk Technician is responsible for providing technical support to customers and staff. They are the first point of contact for customers and staff who need assistance with IT-related issues. The Senior IT Help Desk Technician is responsible for troubleshooting hardware and software problems, providing technical advice, and resolving customer issues in a timely manner. They must be able to diagnose and troubleshoot a variety of technical issues, including hardware, software, and network-related problems. They must be able to provide technical advice and support to customers and staff, and must be able to explain technical concepts in a clear and concise manner. The Senior IT Help Desk Technician must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot hardware and software problems
• Ability to explain technical concepts in a clear and concise manner
• Ability to work independently and as part of a team
• Knowledge of IT systems and networks
• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network protocols and security
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
• Experience with Windows and Mac operating systems
• Experience with Microsoft Office Suite
• Experience with network protocols and security
Job Knowledge
• Knowledge of IT systems and networks
• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network protocols and security
• Knowledge of troubleshooting hardware and software problems
• Knowledge of customer service principles
Job Experience
• 5+ years of experience in IT support
• Experience with Windows and Mac operating systems
• Experience with Microsoft Office Suite
• Experience with network protocols and security
• Experience with troubleshooting hardware and software problems
• Experience with customer service principles
Job Responsibilities
• Provide