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Help Desk Technician Jobs

Company

SAM, LLC
Address , Dallas, 75247, Tx
Employment type FULL_TIME
Salary
Expires 2023-06-10
Posted at 1 year ago
Job Description
Who We Are:
SAM is the nation’s largest combined geospatial solutions and inspection service provider in the industry. We use the industry’s most advanced software and hardware for collecting and analyzing complex spatial data across a wide range of markets and scientific disciplines. Our national reach, expertise, and applied technologies uniquely equip us to capture physical environments from coast to coast — delivering practical insights and high-quality spatial data with unrivaled speed and accuracy.
Your Impact at SAM:
The Help Desk Technician will be a member of the IT team and will primarily be focused on handling incident and request tickets that are submitted by our customers.
  • Provide phone, remote and onsite technical support for applications, computers, printers, and phones to vendors, customers and users as necessary
    • Install and troubleshoot:
      • Printers, plotters, copiers and scanners
      • Cellular phones (iPhone, Android)
      • Desktops, Laptops and tablet computers
      • Network connectivity
      • Projectors and other audio/video equipment
  • Creation and maintain technical and user documentation
  • Ability to manage provisioning, tracking, deprovisioning and usage reporting of equipment and user accounts
  • Desktops, Laptops and tablet computers
  • Printers, plotters, copiers and scanners
  • Basic training\walk through customers Windows and Office functions
  • Cellular phones (iPhone, Android)
  • Network connectivity
  • Cover after hours on call tickets and triage escalated to support teams
  • Install and troubleshoot:
    • Printers, plotters, copiers and scanners
    • Cellular phones (iPhone, Android)
    • Desktops, Laptops and tablet computers
    • Network connectivity
    • Projectors and other audio/video equipment
  • Utilize inventory of on hand spare equipment for quick user turnaround
  • Projectors and other audio/video equipment
What You Bring to SAM:
  • Experience with the following technologies:
    • Windows Desktop Operating System
    • Microsoft Office
    • Various other applications
    • Cellular provisioning
    • VOIP systems
    • Network connectivity
    • Printers, plotters, copiers and scanners
    • User provisioning and deprovisioning processes
    • Projectors and other audio/video equipment
    • Understanding of computer imaging
  • VOIP systems
  • Projectors and other audio/video equipment
  • A+ preferred
  • Bachelor’s Degree in Information Systems, Business, Communications or related field preferred
  • Windows Desktop Operating System
  • Various other applications
  • ITIL foundations certification preferred
  • 1 to 5 years’ experience working on a help desk team in a multi-office environment preferred
    • Experience with the following technologies:
      • Windows Desktop Operating System
      • Microsoft Office
      • Various other applications
      • Cellular provisioning
      • VOIP systems
      • Network connectivity
      • Printers, plotters, copiers and scanners
      • User provisioning and deprovisioning processes
      • Projectors and other audio/video equipment
      • Understanding of computer imaging
  • Understanding of computer imaging
  • High school diploma or equivalent
  • Printers, plotters, copiers and scanners
  • Cellular provisioning
  • Any other technology certifications a plus
  • Microsoft Office
  • Network connectivity
  • User provisioning and deprovisioning processes
Our Perks:
  • Office snacks, free food and fun-themed events for employees throughout the year
  • Passion for our Community – You have endless opportunities to volunteer alongside your peers with our Corporate Social Responsibility Program
  • No glass ceiling! Truly a place to spread your wings (Ask about our Career Pathing!)
  • Tuition reimbursement
  • Generous paid time off (vacation, sick, holidays and parental leave) – Accrual starts immediately
  • Trainings throughout the year – Specialized in-house trainings programs designed to assist you in advancing in your career
  • Employee Assistance Program – Your mental health is our priority
  • 401(k) program offers 100% employer match up to 5%
  • Company paid premiums for medical, dental, vision, LTD and life insurance (HSA and FSA plans available)
Our Culture
Our entrepreneurial culture is a key factor in SAM being recognized as a Top Workplace for nine consecutive years, and we make it our mission to ensure every one of our employees learns how to build and manage a business, not just be the subject matter expert on the team. At SAM, our employee’s development is instrumental to our success. Your learning will be supported by specialized in-house training programs and mentoring by the industry’s leading experts, who just happen to be on our staff! We make SAM a GREAT place to work, but it all starts with YOU!

EEO
SAM is an EOE/Affirmative Action Employer M/F/D/V. SAM also participates in the federal E-Verify Program.