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Remote Help Desk Jobs in Brooklyn, Kings, New York

Help Desk Manager | Brooklyn, Ny
By Motion Recruitment At Brooklyn, NY, United States
3+ years of hands-off management experience
Experience conducting performance reviews and handling hiring/disciplinary responsibilities
5+ years of experience in IT
HIPAA training is a bonus!
Remote Help Desk Support
By Phyton Talent Advisors At New York, NY, United States
Candidate must have strong troubleshooting skills / knowledge in the following areas required to support our customers:
Primary responsibilities include but not limited too, basic technical support and assistance
- knowledge of Windows OS (Win 10 and 11), Microsoft application features and troubleshooting
- knowledge of MAC operating system
- Effective analytical and problem-solving skills
- Possess knowledge of desktop hardware and software and able to address issues by following established procedures
L2 Help Desk (Remote)
By DISYS At Pittsford, NY, United States
Experience supporting missioncritical systems by phone with remote login capabilities.
Integrator installation experience supporting competitive video management systems including IP cameras, DVR, and NVR systems from multiple manufacturers.
Attention to detail with excellent verbal and written communication skills (writing sample required).
Working knowledge of basic electronic devices, computers, and related software.
Familiarity or experience with troubleshooting techniques useful in diagnosing system software errors (will be tested).
Working knowledge of IP networking concepts such as the fundamental operation of TCP/IP, DHCP, routers, subnets, firewalls.
Nyeis Help Desk Consultant
By NYC DEPARTMENT OF CORRECTION At , New York, 11101, Ny $47,418 - $69,462 a year
Proof of Education according to the education requirements of the civil service title.
A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.
Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e., telephone, Cable, Mobile Phone)
Help Desk Associate Jobs
By Atlas Search At New York City Metropolitan Area, United States
Microsoft Active Directory user and group management.
Contribute to internal IT and end-user knowledge base content.
Microsoft System Center Configuration Manager (SCCM).
Collaborate with all areas of IT to deliver exceptional in-house service and support.
Prioritize both incident and service requests.
Escalate incidents and problems as necessary.
Help Desk Specialist // Nyc
By Motion Recruitment At New York, NY, United States
1+ year(s) of experience in IT Support
Experience configuring and setting up iPhones
Any experience with MacOS is a plus
Help Desk Coordinator Jobs
By AKA At New York, NY, United States
Manage tech inventory, including laptops, desktops, computer accessories, telephones, etc.
Create, update, and manager user permissions and group assignments in the Active Directory.
In-depth technical background and abilities in both Windows and Mac environments, including troubleshooting software and hardware issues.
Knowledge of VOIP phones and networking, allowing for troubleshooting of connectivity and phone-related issues.
Excellent verbal and written communication skills to interact with users of varying technical backgrounds, providing clear and concise instructions and explanations.
A competitive salary between $45,000 - $50,000, commensurate with experience.
Help Desk Administrator Jobs
By Entre Computer Services At Batavia, NY, United States
Technical acumen and experience servicing applications for end-users
Sets up PC workstations for employees
Assigns and maintains user access to network and software
Corrects data-entry errors and performs routine maintenance
Acts as a direct contact for end-users who may encounter any issues using our client's software
Uses multiple forms of communication (phone, email, etc.) in order to assist users
Help Desk Specialist Jobs
By WSN At New York City Metropolitan Area, United States
Strong technical skills and knowledge of hardware, software, and network systems
4-6 years of experience in Desktop support
The successful candidate must be a team player with strong customer service and communication skills
VPN and Citrix remote access
Application packaging experience is a plus
Strong understanding of help desk functions and technical support experience
Help Desk Engineer Jobs
By January Technologies At , New York, Ny $75,000 - $115,000 a year
Ensure that our software remains updated against the latest vulnerabilities
Experience administering and troubleshooting devices running OS X.
An interest in securing systems and you want to take that knowledge to the next level.
Experience or interest in cloud-centric technologies.
Great written and verbal communication skills.
Commuter benefits for your travel to/from the office
Help Desk Analyst (Remote - Nys Only)
By Zones, LLC At Buffalo, NY, United States
Education, Certifications, & Technology Requirements
Proficiency in navigating accounts with multiple skill set requirements
We are seeking candidates with the following qualifications and skills:
Zones Offers a Comprehensive Benefits Package
Identifying and/or coordinating hardware and software requests and offering solutions for customer accounts
High School Diploma/GED or equivalent experience
Help Desk Analyst - Remote
By Connection At Florida, United States
Resolution is delivered via phone, email, or remote assistance.
Troubleshooting techniques and technical knowledge to identify the incident severity and the required resolution process.
Documents customer interactions into ServiceNow and/or the Knowledge Base System.
Reviews and updates knowledge articles to assist with the troubleshooting and resolution of technical problems.
1+ years of experience in IT infrastructure support
Associates or Bachelor’s degree or equivalent work experience
Help Desk Engineer Jobs
By Quontic At Queens, NY, United States
Perform special projects, and additional duties and responsibilities as required
Additional 2 years+ of progressive experience in functional area
Extensive experience with IT systems, networks, and related technologies, specifically with Office 365, MS Windows, and Active Directory
Solid knowledge of best practices in IT administration and system security
Strong analytical and problem-solving skills
Excellent interpersonal and communication skills, effective work relationships and ability to work effectively in a fast-paced team
Junior Teams Administrator/Help Desk
By Tentek, Inc. At Florida, United States
Teams Conference Room (Teams Rooms) Administration experience
KACE experience is a huge, huge plus
Help Desk or User Support experience.
**REMOTE - FLORIDA RESIDENTS ONLY**
Working with users and executives
International travel is a strong possibility
Help Desk Liaison Jobs
By NYU Langone At , New York, 10016, Ny $106,230 - $123,000 a year
Previous experience with vendor governance, management & contractual operations
Knowledge and management of support venues, including self-service, chat, bots, etc.
Participate in Helpdesk contract negotiations; review& edit amendments working with the MCIT contract management team.
Ability to manage financial Helpdesk administration, including managing a multi-million dollar budget, invoices and contractual service level requirements/penalties
Initiate, manage and participate in Helpdesk and end users support projects, including automation implementation and online self-service catalog development.
Manage contractual SLAs. Run month-end reports to derive monthly contacts. Manage Helpdesk financials, invoices & service level tracking.
Help Desk Specialist Jobs
By TechJoy At Waukesha, WI, United States
Strong technical support and troubleshooting skills
Proven experience in help desk support and customer service
Excellent communication skills and attention to detail
CompTIA A+ Certification or equivalent is preferred
Expertise in desktop computers and hardware configurations
Ability to work well in a team and independently
Help Desk Manager Jobs
By Ascendo Resources At Metro Jacksonville, United States
Knowledge, Education and Skills Required:
Expected to be a team player with solid project management skills
Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
Responsible for improving team efficiency for incident resolution and cost management initiatives
Manages, develops, and improves on-boarding and off-boarding tasks and processes to ensure positive experiences for employees
Performs other duties and responsibilities as assigned by the Director of Information Technology
Help Desk Administrator - Linga (Remote)
By PNC At Naples, FL, United States
Utilizes new utilities and tools to provide remote technical support services on desk-side equipment, for customers.
Provides the first line of support and problem resolution for technology products or applications.
Maintains written documentation on each call; escalates complex problems to the next level of support as required by documented procedures.
Monitors telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.
to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Help Desk Specialist Jobs
By CompTech Computer Technologies At Columbus, Ohio Metropolitan Area, United States

Two (2) years of IT experience

One (1) year of Help Desk experience

Help Desk Specialist Jobs
By MicroFuze IT Inc At Corsicana, TX, United States
·Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly.
·Strong problem-solving and analytical skills to diagnose and resolve technical issues effectively.
·Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, etc.) will be a plus.
·Familiarity with common operating systems (Windows, macOS, etc.) and productivity software (Microsoft Office, Google Workspace, etc.).
·Basic understanding of networking concepts and protocols.
·Customer-centric approach with a commitment to delivering exceptional service and support.
Help Desk Specialist Jobs
By Duane Morris LLP At Greater Philadelphia, United States
The hours for this position will be 12:00 pm - 8:00 pm.
· Comprehensive Healthcare, Dental, Vision, and Prescription Plans
· Commuter, HSA and FSA Spending Accounts
· Short-term and Long-term Disability and Life Insurance Coverage
· 401k and Pension Plan
· 22 PTO Days, 11 paid holidays
Help Desk Manager (Dc Metro Area)
By PBG Consulting At Washington, DC, United States

Help Desk Manager Location: Hybrid, DMV area Key Responsibilities: Design, implement and operate an onsite IT Service Desk to support all sites. Manage the IT Service Desk to support 400 to 2000 ...

Help Desk Specialist - Steer Health
By Steer Health At Addison, TX, United States
Excellent organizational and time management skills
Working knowledge of help desk Healthcare softwares, SaaS databases and remote control
Utilise excellent customer service skills and exceed customers’ expectations
Preserve and grow your knowledge of help desk procedures, products and services
Proven working experience in providing Help Desk support
Bachelor's degree or equivalent work experience
Help Desk Specialist - Steer Health
By Steer Health At Dallas, TX, United States
Excellent organizational and time management skills
Working knowledge of help desk Healthcare softwares, SaaS databases and remote control
Utilise excellent customer service skills and exceed customers’ expectations
Preserve and grow your knowledge of help desk procedures, products and services
Proven working experience in providing Help Desk support
Bachelor's degree or equivalent work experience
Help Desk Support Iii–Remote
By DRS IT Solutions Inc At Denver, CO, United States
Ø Preferred: Experience working within the education sector.
Ø Manage multiple tasks/activities simultaneously, switch priorities as needed.
Ø Effective and constructive interpersonal skills.
Ø General knowledge of technical applications and technologies.
The Client is looking for Citizens/GC
Ø Provide email and phone support for data respondents throughout the year.
Remote Front Desk Receptionist- Remote Remote
By New Style Brander, At United States
Remote Front Desk Receptionist- REMOTE REMOTE
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Order front office supplies and keep inventory of stock
Help Desk Specialist Jobs
By EPITEC At Greater Chicago Area, United States
Experienced with the use of ServiceNow or similar ITSM software (i.e. Remedy), specifically Incident Management and Dashboards/Reporting.
Management and facilitation of Incident reporting for Dealer eSites availability.
Additional duties as assigned by ITSM Operations management.
Requires a college or university degree, technical certification or equivalent experience.
This individual can work fully remotely supporting CST hours, Monday - Friday.
Manage Dealer eSites incidents to drive incident resolution and Mean Time to Repair (MTTR) metrics.
Part-Time It Help Desk Specialist - Remote ($19.52 / Hour)
By Talentify.io At United States
Familiarity with contact center management database
1+ years of related experience
Experience troubleshooting software and hardware issues
Previous experience working with a ticketing system
Background Investigation, Credit Check, eQIP Suitability, and Skills Assessments Required
Respond to incoming service calls and/or self-service ticketing queues to provide accurate information
Help Desk Specialist (Remote In Us)
By Talentify.io At United States
We offer competitive compensation and benefits, including self-managed PTO and significant 401k contributions.
Entry-level position, with experience or certifications preferred
Escalate customer support requirements as needed and communicate relevant information
Excellent communication and customer service skills
Ability to manage and coordinate with third-party vendors
Opportunity to work with a team that solves problems with clients, rather than for them
It Help Desk Agent- Part Time With Benefits (Not Hybrid/Not Remote)
By Parkland Health and Hospital System At , Dallas, 75201

Education - High School Diploma Required. - Prefer Bachelor's degree in Information Technology; Business or CompTIA certifications.

Self Help - Pirate Techs - Service Desk
By East Carolina University At ,
Preferred (Majors, Experience, GPA, etc.)
ITCS CLIENT ENGAGEMENT AND SUPPORT
Self Help - Pirate Techs - Service Desk
Student - Self-Help Campus Job
Quick Link for Direct Access
Help Desk/Certified Records Specialist
By CACI At , Ashburn, 20147
Hands on experience with incident and problem management
Device setup and management for new software system.
We offer competitive benefits and learning and development opportunities.
Requires strong communication and excellent customer service skills. Role may be considered mission critical.
Requires a High School degree or equivalent, and at least 5 years of related work experience
You Will Bring These Qualifications:
Help Desk Engineer Jobs
By City of Newport News At , Newport News, 23606 $56,612 - $66,457 a year

JOB DESCRIPTION HELP DESK ENGINEER INFORMATION TECHNOLOGY Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 NEWPORT NEWS, VA Phone: ...

Technical Help Desk (Emr/Ehr)
By System Soft Technologies At Plano, TX, United States
• Position requires strong phone skills and ability to empathic
Contract - Estimated 6+ Months
*Highly preferred some healthcare background.
• Monitor multiple inbound support channels including phone, email and incidents
• Triage, troubleshoot, resolve and escalate incidents as necessary
• Provide customer communications regarding ongoing incidents

Are you looking for a job that allows you to work from the comfort of your own home? Look no further! We are looking for a Remote Help Desk professional to join our team and provide technical support to our customers. You will be responsible for troubleshooting customer issues, providing solutions, and ensuring customer satisfaction. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview Remote Help Desk is a customer service role that provides technical support to customers via phone, email, or chat. The role requires excellent customer service skills, technical knowledge, and problem-solving abilities. Detailed Job Description A Remote Help Desk Technician is responsible for providing technical support to customers via phone, email, or chat. The technician must be able to troubleshoot and resolve customer issues quickly and efficiently. The technician must also be able to provide clear and concise instructions to customers on how to use their products or services. The technician must be able to work independently and be able to prioritize tasks. Job Skills Required
• Excellent customer service skills
• Technical knowledge and troubleshooting skills
• Problem-solving abilities
• Ability to work independently
• Ability to prioritize tasks
• Excellent communication skills
• Knowledge of computer hardware and software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Previous technical support experience
• Knowledge of computer hardware and software
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of technical support principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Previous technical support experience
• Experience in a help desk environment
Job Responsibilities
• Provide technical support to customers via phone, email, or chat
• Troubleshoot and resolve customer issues quickly and efficiently
• Provide clear and concise instructions to customers on how to use their products or services
• Work independently and prioritize tasks
• Maintain customer service records and logs
• Follow up with customers to ensure their issues have been resolved