Help Desk Coordinator Jobs

AKA NYC is an award-winning, fully integrated advertising agency with unparalleled expertise across the arts & entertainment, leisure, travel, retail, and tourism sectors. With a focus on creativity, innovation, and consumer experiences, we have a proven record of delivering cross-platform campaigns that get results for new brands and iconic institutions alike. Our clients include Harry Potter and the Cursed Child, The Metropolitan Museum of Art, Funny Girl The Musical, Edge at Hudson Yards, YMCAs of Greater New York, and many others.

AKA NYC is seeking a Help Desk Coordinator to assist with day-to-day technology needs. The Help Desk Coordinator will provide technical assistance remotely and on-site as the frontline IT support for all employees. Reporting to the Senior Manager of IT & Infrastructure, the Help Desk Coordinator is a full-time, non-exempt role located in New York City. This position is on-site 4 days per week.

WHAT YOU’LL DO, (IN BRIEF):

• Identify and organize tickets based on priority and escalate issues that cannot be resolved to the Senior Manager of IT & Infrastructure.
• Assist with office relocation moves.
• Maintain and setup AV equipment in meeting rooms.
• Install approved software updates, system upgrades, and patches.
• Prepare computers for new hires, including software installation, account creation and management, and provide setup assistance and training on their first day.
• Exhibit end-to-end ownership of tickets and projects.
• Reimage computers and disable accounts upon employee departures.
• Create, update, and manager user permissions and group assignments in the Active Directory.
• Manage tech inventory, including laptops, desktops, computer accessories, telephones, etc.
• Monitor and troubleshoot tickets from start to finish in a timely manner.
• Help create instruction documents to train employees and users.

WHO WE’RE LOOKING FOR:

• Excellent verbal and written communication skills to interact with users of varying technical backgrounds, providing clear and concise instructions and explanations.
• Proficiency in Microsoft Office and Teams.
• Knowledge of VOIP phones and networking, allowing for troubleshooting of connectivity and phone-related issues.
• In-depth technical background and abilities in both Windows and Mac environments, including troubleshooting software and hardware issues.
• Passion for entertainment and theater is a plus.
• Ability to multitask, prioritize, work autonomously, and actively seek solutions to problems.
• Meticulous attention to detail and ability to learn new technologies quickly.
• 2+ years of experience in IT help desk support or related role, with a demonstrated ability to provide technical assistance to users.

What We Offer

• A competitive salary between $45,000 - $50,000, commensurate with experience.
• 20 days vacation per year
• A generous PTO entitlement, including:
• 100% employer-paid dental care for employees
• Minimum of 4 weeks paid parental leave, increasing with years of service (to a max of 12 paid weeks)
• Paid 4-week sabbatical with 10 years of service
• Hybrid position: in-office four days per week
• Student loan repayment assistance (or tuition assistance) up to $5,000 with 6 years of service
• 3 personal/mental health days
• Summer Fridays
• 13 paid public holidays
• 5 paid sick days
• Full medical, dental, and vision insurance.
• Training and development fund up to $1,000 per employee, per year
• 100% employer-paid healthcare for employees
• Pet-friendly office
• WFA for 2 weeks in August

A Note on Diversity and Inclusion

At AKA, we believe our team is at its best when we reflect the diversity of our community. We strive to hire and cultivate the best talent so when recruiting we work to actively reach and engage a wide community of people. We’re passionate about creating an inclusive workplace that promotes and values diversity. We believe a diverse team makes us smarter, more creative, and helps us better understand the needs of the audiences we target with our campaigns.

AKA is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. 

AKA NYC requires all new hires to be fully vaccinated against COVID-19 prior to the first date of on-site work. As required by applicable law, AKA will consider requests for Reasonable Accommodations.

Sound like a good fit? We’d love to hear from you!

Powered by JazzHR

RNPQ1LJ8VX