Help Desk Administrator Jobs

Entre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Entre has been headquartered in Rochester, NY since 1984, and serves organizations both regionally and nationally. Entre is a family-oriented organization that provides great flexibility in professional growth, offers resources for individual success in a team environment, and recognizes the importance of work-life balance.

We are excited to be hiring for a new Help Desk Administrator position. Qualified candidates may apply to this posting or send your resume to [email protected] .

Ideal candidates can expect the following responsibilities and will have some or all the qualifications listed.

Responsibilities

• Assigns and maintains user access to network and software
• Corrects data-entry errors and performs routine maintenance
• Resets passwords for users
• Acts as a direct contact for end-users who may encounter any issues using our client's software
• Uses multiple forms of communication (phone, email, etc.) in order to assist users
• Sets up PC workstations for employees

Qualifications

• Communication proficiency
• Proven track record of quality customer service
• Technical acumen and experience servicing applications for end-users
• Exceptional problem-solving skills