Help Desk Engineer Jobs

Why Work for Quontic?

Quontic Bank is a CDFI federally chartered digital community bank. We have a customer-centric culture built around helping our customers and giving back to local communities. We’re making homeownership simpler, faster, and most importantly more accessible for all communities across the United States.

Who We are

Quontic is the adaptive digital bank that empowers its customers financially while embracing their diverse circumstances. Quontic’s mission to break the system for financial empowerment stands in the face of big banks and proves there is a better and more equitable way to put the customer first. We focus on truly understanding and serving the underdogs, entrepreneurs, gig-economy workers, immigrants, and more with a curated banking experience as opposed to a one-size-fits-all banking approach.

What We Live By

Whatever your role, we are bound by a spirit of collective commitment and excellence in all aspects of our work. As an employee of Quontic, the importance of your contributions cannot be overstated. You are an important part of our team!

Your Primary Responsibilities Include:

The Help Desk Engineer provides hardware and software technical support including support of company-specific applications and processes for employees and customers.

Job Responsibilities:

• Creating user accounts and performing access control
• Designing and implementing efficient end-user feedback and error reporting systems
• Upgrading, installing and configuring new hardware and software to meet company objectives
• Performing diagnostic tests and debugging procedures to optimize computer systems
• Supervising and mentoring IT department employees, as well as providing IT support
• Keeping up to date with advancements and best practices in IT administration
• Perform special projects, and additional duties and responsibilities as required
• Developing data retrieval and recovery procedures
• Documenting processes, as well as backing up and archiving data

Education and Experience Requirements:

• Bachelor's degree in computer science, information technology, information systems, or similar OR Associate’s degree and 2 years of experience in functional area
• Additional 2 years+ of progressive experience in functional area

Job Requirements:

• Excellent interpersonal and communication skills, effective work relationships and ability to work effectively in a fast-paced team
• Strong analytical and problem-solving skills
• Solid knowledge of best practices in IT administration and system security
• Exceptional verbal and written communication skills with the ability to speak confidently
• Superior organizational skills, problem solving, and attention to detail
• Adaptable and comfortable with changing priorities in a high volume environment
• Extensive experience with IT systems, networks, and related technologies, specifically with Office 365, MS Windows, and Active Directory
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Responsive and customer-focused with a demonstrated use of professional judgment
• An ability to thrive in an environment where priorities change daily, and where employees wear many hats, detailed-oriented, and thrives in a fast-paced environment
• Self-directed, yet effective working part of a collaborative sales team
• The ability to think "outside the box" and prioritize tasks and decisions in a timely manner

The above is merely a description. Responsibilities and duties are not limited to the above. Quontic reserves the right to change job descriptions at any time.

Quontic provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Quontic will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].