Help Desk Associate Jobs

Our client is a world leading private equity firm that provides exceptional consulting services for companies. They are looking to hire a Help Desk Associate to support the Technology Department. In this role, you will assist in providing client service and resolving end-user issues. This is an excellent contract opportunity, and we are looking to fill the role as quickly as possible.

Responsibilities:

• Resolve challenges through the form of tickets in the service desk queue, which includes full ticket ownership, following up to ensure issues are resolved in their entirety.
• Prioritize both incident and service requests.
• Creation and maintenance of the corporate desktop/laptop image.
• Contribute to internal IT and end-user knowledge base content.
• Maintaining desktop/laptop and related equipment inventory.
• Escalate incidents and problems as necessary.
• Make recommendations for corporate desktop/laptop hardware.
• Collaborate with all areas of IT to deliver exceptional in-house service and support.

Requirements:

• Microsoft System Center Configuration Manager (SCCM).
• Detailed documentation of incidents and problems in ServiceNow.
• HP Desktop/Laptop technologies.
• Mobile Device Support.
• Support Microsoft end-user software.
• Kaspersky Antivirus.
• Conference room AV support.
• CrashPlan Cloud Backup.
• Mimecast Spam Filter Technologies.
• End-user software licensing.
• Office 365 user management.
• Supporting end-user platforms including Windows, Mac OSx, IOS, Android.
• Cisco phone technologies.
• Adobe product support.
• Microsoft Active Directory user and group management.