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L2 Help Desk (Remote)

Company

DISYS
Address Pittsford, NY, United States
Employment type FULL_TIME
Salary
Category Security and Investigations
Expires 2023-09-29
Posted at 7 months ago
Job Description

Title: Level 2 Help Desk Support
Duration: 6 month CTH
Hours:

  • Saturday/Sunday 12 am-12 pm
  • The first 4 to 6 months the candidate will work 9 to 5 EST for Onboarding Training.
  • One alternate day midweek.
  • Weekend work:
    • Friday 8 pm EST - Midnight
    • Saturday/Sunday 12 am-12 pm
    • One alternate day midweek.
  • Friday 8 pm EST - Midnight

Qualifications:

  • Working knowledge of IP networking concepts such as the fundamental operation of TCP/IP, DHCP, routers, subnets, firewalls.
  • Attention to detail with excellent verbal and written communication skills (writing sample required).
  • Working knowledge of basic electronic devices, computers, and related software.
  • Able to lead multiple priorities throughout the day.
  • Experience supporting missioncritical systems by phone with remote login capabilities.
  • Willingness to work the occasional late night or weekend day to provide scheduled support coverage.
  • A strong aptitude for troubleshooting and problemsolving.
  • An understanding of and empathy for the company customers.
  • Positive and customeroriented attitude and proper phone etiquette.
  • Natural team player who enjoys a fastpaced technical support environment.
  • Familiarity or experience with troubleshooting techniques useful in diagnosing system software errors (will be tested).


Preferred Qualifications:

  • Integrator installation experience supporting competitive video management systems including IP cameras, DVR, and NVR systems from multiple manufacturers.
  • Working knowledge of the Ubuntu Linux or related OS.
  • Working knowledge of SQL databases
  • Integrator installation experience supporting competitive integrated access control and security platforms card readers, motion detectors, strikes, maglocks, DSMs, and alarm panels.
  • Working knowledge of Computer and Wireless Networks and the impact of device traffic, network latency, and bandwidth on system performance.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.


Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit www.dexian.com to learn more.


Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.