Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Remote Help Desk Support
Recruited by Phyton Talent Advisors 7 months ago
Address New York, NY, United States
L2 Help Desk (Remote)
Recruited by DISYS 7 months ago
Address Pittsford, NY, United States
Help Desk Manager | Brooklyn, Ny
Recruited by Motion Recruitment 8 months ago
Address Brooklyn, NY, United States
Nyeis Help Desk Consultant
Recruited by NYC DEPARTMENT OF CORRECTION 8 months ago
Address , New York, 11101, Ny
$47,418 - $69,462 a year
Help Desk Associate Jobs
Recruited by Atlas Search 9 months ago
Address New York City Metropolitan Area, United States
Help Desk Specialist // Nyc
Recruited by Motion Recruitment 9 months ago
Address New York, NY, United States
Help Desk Coordinator Jobs
Recruited by AKA 9 months ago
Address New York, NY, United States
Help Desk Support Jobs
Recruited by PRI Technology 10 months ago
Address New York, United States
Help Desk Administrator Jobs
Recruited by Entre Computer Services 10 months ago
Address Batavia, NY, United States
Help Desk Specialist Jobs
Recruited by WSN 10 months ago
Address New York City Metropolitan Area, United States
Help Desk Analyst I - Digital And Technology Partners - Levy Library
Recruited by Mount Sinai 11 months ago
Address , New York, 10029, Ny
$30.22 an hour
Help Desk Engineer Jobs
Recruited by January Technologies 11 months ago
Address , New York, Ny
$75,000 - $115,000 a year
Help Desk Analyst - Remote
Recruited by Connection 1 year ago
Address Florida, United States
Help Desk Engineer Jobs
Recruited by Quontic 1 year ago
Address Queens, NY, United States
At/ Operations Help Desk Analyst
Recruited by Apple Bank for Savings 1 year ago
Address , New York, Ny
$70,000 - $85,000 a year
Help Desk Analyst Jobs
Recruited by The Phoenix Group 1 year ago
Address New York City Metropolitan Area, United States
Junior Teams Administrator/Help Desk
Recruited by Tentek, Inc. 1 year ago
Address Florida, United States
Help Desk Liaison Jobs
Recruited by NYU Langone 1 year ago
Address , New York, 10016, Ny
$106,230 - $123,000 a year
Help Desk Analyst (Remote - Nys Only)
Company | Zones, LLC |
Address | Buffalo, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Computer Hardware Manufacturing,Software Development |
Expires | 2023-06-21 |
Posted at | 11 months ago |
Description
- Acting as a subject matter expert (SME) across limited subject areas.
- Performing call backs as required
- Training and mentoring other service desk associates as needed
- Performing technical customer support to our NYS client via telephone, chat and email support
- Identifying and/or coordinating hardware and software requests and offering solutions for customer accounts
- Provide level 1 triage and resolutions such as password resets, account unlocks and troubleshooting network connectivity issues.
- High School Diploma/GED or equivalent experience
- Promote teamwork and call center success
- Ability to eventually resolve more complex support ticket requests
- Effectively manage length of calls/handle time
- Experience troubleshooting Desktop hardware and associated peripherals preferred
- Experience working on a help desk/service desk handling tickets preferred
- Proficiency in navigating accounts with multiple skill set requirements
- Ability to thrive in a fast-paced but fun work environment.
- Ability to provide support to new team members
- Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation
- Ability to learn and become knowledgeable of customer products and services
- Must have an entry to intermediate understanding of - Microsoft Outlook 2010, Windows 10, Various web browsers and basic computer terminology
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago