Technical Help Desk (Emr/Ehr)

HelpDesk Technician

Contract - Estimated 6+ Months

Plano, TX

*Highly preferred some healthcare background.

Technical Support Engineer-I Pivot Technology Solutions has an opening for a dynamic self-starter with experience in information technology to provide technical assistance and support related to computer systems, hardware and software. Specific

Responsibilities

• Monitor multiple inbound support channels including phone, email and incidents

• Validate customer entitlement

• Create incidents

• Triage, troubleshoot, resolve and escalate incidents as necessary

• Execute provided SOP’s

• Provide customer communications regarding ongoing incidents

Qualifications

• High School diploma or equivalent.

• 1-3 years of service desk/support role

• Must be proficient in supporting MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint

• Must be proficient in supporting Windows OS

• Excellent verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience.

• Must be an effective listener with ability to take initiative and work both independently and as part of a team

• Previous experience with ITIL concepts • Demonstrated ability to occasionally lift up to 60 lbs. without assistance. Other Required Qualifications

• Position requires participation in 24/7 department on-call program. On-call employees are required to carry a department sponsored cell phone, respond to calls within 15 minutes, troubleshoot problems and escalate to appropriate parties as needed.

• Position may require participating in meetings outside of normal business hours including occasional evenings and/or weekends.

• Position is located in a support department which operates 24 hours a day, seven days a week to provide support and service. Employees may be asked to provide coverage outside of their standard work schedule to provide support for go-lives, vacations, holidays, staff shortages or other special circumstances as determined by leadership.

• • Position requires strong phone skills and ability to empathic