Part-Time It Help Desk Specialist - Remote ($19.52 / Hour)

Join our team and embrace the advantages of working for our employer. We prioritize customer satisfaction, teamwork, and a family atmosphere. As a woman-owned social enterprise, we are committed to hiring individuals in economically challenged areas, persons with disabilities, military spouses, and Veterans. With competitive compensation and benefits, including health and wellness benefits, paid time off, and 401K eligibility, our employer is the perfect place to grow your career.

Job Duties

• Diagnose and analyze problems utilizing historical database records
• Respond to incoming service calls and/or self-service ticketing queues to provide accurate information
• Troubleshoot hardware, software, and network issues
• Document incident status and solutions in incident database tools
• Identify, evaluate, and prioritize end-user issues for successful resolution

Job Requirements

• Availability to work any shift
• Previous experience working with a ticketing system
• Must live within a 60-mile radius of the facility
• 1+ years of related experience
• High School Diploma required, AA/AS in a related field preferred
• Familiarity with contact center management database
• Must be eligible to obtain public trust clearance
• U.S. Citizenship required
• Home office or quiet workspace with reliable high-speed internet access
• Experience troubleshooting software and hardware issues

Additional Information

• Employer is an Equal Opportunity Employer and does not discriminate against race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
• Background Investigation, Credit Check, eQIP Suitability, and Skills Assessments Required

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