Self Help - Pirate Techs - Service Desk

Advertising Department

ITCS CLIENT ENGAGEMENT AND SUPPORT

Academic Term/Year

Fall 2023

Position Title

Self Help - Pirate Techs - Service Desk

Posting Number

05531

Position Number

05531

Student Job Category

Student - Self-Help Campus Job

Number of Vacancies

4

ECU Department of ITCS/Client Engagement and Support is currently seeking Pirate Techs – Service Desk student workers to assist faculty, staff, students, retirees, alumni, and other ECU clients both over the phone and from our web based chat tool. The student workers will assist clients with technology related issues such as setting up email on computers and smart phones, connecting devices to wifi, installing ECU software, and troubleshooting computer related issues. They will also assist with checking a client’s account and providing information to clients on how to reset their passphrase. The students will also need to be responsible, committed to work, have good communication skills, have good note taking skills, have a willingness to learn, and the ability to provide good customer service.

Preferred (Majors, Experience, GPA, etc.)

Special Instructions to Applicant

Please upload resume online

Quick Link for Direct Access

https://ecu.peopleadmin.com/postings/64531

Open Date

08/02/2023

Close Date

08/31/2023

Open Until Filled

No