Virtual - Customer Account Manager Sales Rep - B2B

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This is a work-from-home opportunity. Customer Account Managers are responsible for supporting Comcast Business Services in their efforts to retain and grow our existing customer base. Act as a business partner to existing customers with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution. Works on straight forward tasks using established procedures.

Core Responsibilities

• Drive both sales growth and account retention by introducing various products and services available through Comcast Business.
• Retain business customers by mining and growing accounts through solution based selling and account management via the telephone.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Prepares sales documentation, activity reports and forecasts, as required.
• Develop customer relationships through regular customer contact via the telephone.
• Other duties and responsibilities as assigned.
• Will be expected to travel to the office location periodically for various business reasons as deemed by the business.
• Work with customers to minimize down-grading or leaving Comcast.
• Document effectively and accurately conversations and contact information into client management system.
• Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.
• Creates proposals for customers related to the proposed solution and new sales opportunities.
• Make outbound calls to accounts to achieve sales quota metrics.

Employees at all levels are expected to:

• Respect and promote inclusion & diversity.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Win as a team - make big things happen by working together and being open to new ideas.
• Do what's right for each other, our customers, investors and our communities.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Drive results and growth.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Some High School Coursework

Relevant Work Experience

2-5 Years

Salary:

Base Pay: $14.42

Total Target Compensation (Base Pay plus Targeted Commission): $27.64

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.