Director Of Creative Services – B2B

• Salary: $120,000.00
• Job #200842
• Location: Tampa, Florida
• Type: Perm

Job Title: Director of Creative Services

Location: Hybrid in Tampa, Fl.

Permanent position.

Salary: $120-135k DOE

Salary is commensurate with experience and is an estimated range provided by JBC.

We are looking for a Director of Creative Services with retail experience either in-house or agency environment.

The Director of Creative and Content is responsible for generating and executing creative initiatives for all components of all the Company’s sales channels, including digital, print, and online. This position directs and mentors a staff of creative and copy professionals and works hand-in-hand with business leaders across the organization on strategic creative initiatives. This position provides thought leadership in creating a connected customer experience that informs and educates the value and benefits of the Company’s products, resulting in increased customer acquisition, conversion, and retention.

Responsibilities:

• Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc.
• Lead critical and creative thinking as part of the ideation process for each project, and understand the strategy behind said projects in order to best serve client’s interests.
• Audit, maintain, and ensure employee time-keeping and absentee records are accurate.
• Coordinate and manage the work of employees by directing members of the team to meet the area’s goals. Audit regularly to ensure standard operating procedures are being adhered to.
• Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring, and administering performance reviews.
• Actively participate in departmental meetings, training, and education. Assist with training other employees and providing backup.
• Recommend, plan, and/or implement employee training and skill development activities.
• Collaborate closely with the Company’s sales channels as a key strategic partner. Understand their business objectives and help them to drive the business forward by proactively contributing strategic and creative ideas.
• Lead the development of creative ideas and strategies that create massive value for the Company’s brand. Express big ideas (and small ones) across web, print, in-store, mobile, TV, and social media.
• Manage resources to optimize equipment, facilities, employees, methods, and materials.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
• Complete other assignments and special projects as requested.
• Lead and direct the creative team and external agency resources to ensure multi-channel campaigns are delivered on time and with the highest level of quality.
• Ensure all creative and content projects meet budget and schedule targets.
• Oversee and manage the execution of the Company’s brand guides to ensure consistency in all sales channels.
• Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities.
• Work closely with marketing & advertising teams in the annual strategic planning development to offer creative marketing ideas to drive more sales.

Requirements:

• Working knowledge of Continuous Improvement
• Work independently as well as in a team environment
• Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
• Strong attention to detail
• Analytical and problem-solving skills
• Excellent verbal and written communication skills
• Experience in direct mail, circulars, in-store POP, catalogs, digital/ecommerce, etc.
• Perform under strong demands in a fast-paced environment
• Ability to clearly articulate creative vision and ensure execution of long- and short-term goals.
• Well-versed in the creative process, from strategy to execution, in all impact media
• Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
• Effective time management and organizational skills
• Maintain confidentiality
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• Outstanding conceptual ideas or creative skills
• 10 years of relevant work experience in art and creative services direction, preferably in an in-house retail or agency environment, required
• Document management system
• Handle multiple projects simultaneously within established time constraints
• Display empathy, understanding, and patience with employees and external customers
• Proficient computer skills, including experience with Microsoft Office Suite
• Bachelor degree in Advertising, Design, Marketing, Media, or related field or equivalent work experience, required
• Supervisory/Management experience
• Excellent interpersonal skills

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