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Vice President, Shared Services Operations

Company

Apria Healthcare

Address , Remote
Employment type FULL_TIME
Salary $147,640 - $221,004 a year
Expires 2023-10-10
Posted at 9 months ago
Job Description
Job Summary (External):
ABOUT THE COMPANY
Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY
Vice Presidents will create policies and initiatives that will create a positive rewarding work environment with the goal of developing an organization that attracts and retains talented employees who feel valued and invested in their work. Most importantly, this position contributes to Apria’s success by acting as a strategic expert in implementing and sustaining foundational pillars for developing and engaging our employees to enhance and promote employee culture and experience. Key responsibilities for creating a positive, employee-centric environment include:
  • Suggesting and organizing team-building activities.
  • Motivating team members to be fully engaged and to perform at their fullest potential.
  • Recognizing high performance and reward accomplishments.
  • Handling high-level strategy for team structure and growth plans, relationships with our Apria teams and issues escalated by managers and individual contributors.
  • Cultivating and promoting a culture that reinforces Apria’s vision and core values by creating a diverse, inclusive and psychologically safe work environment.
  • Working across all departments to support the deployment of key employee initiatives to meet business needs.
  • Setting clear, concise, and attainable team goals that foster a culture of accountability and continuous improvement
  • Encouraging creativity.
  • Leading by example with clear direction, candid feedback, and a communication style that results in trust and optimism.
  • Maintaining a big picture perspective; able to link programs, activities, and communications in ways that support a cohesive employee experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Monitor trends in transactional activities to determine where efficiencies may be gained through process improvement.
  • Initiate and monitor action plans when business results are not meeting established operational targets or indicate future operational performance issues.
  • Performs other duties as required.
  • Conduct strategic needs assessments to determine customer service needs of the Division partners.
  • Responsible for managing labor and operating expenses within assigned budgets.
  • Manage collaborative business relationships within the Division and outsourcing operations.

SUPERVISORY RESPONSIBILITIES
  • Provides direction and guidance in work assignments.
  • Ensures work assignments are completed accurately, efficiently and timely.
  • This position manages all direct reports of the department and is responsible for the performance management, hiring, and discipline of direct reports within the department.
  • Provides timely coaching and feedback to staff.
Minimum Required Qualifications (External):
Education and/or Experience
  • Experience and understanding of customer care center administration and systems.
  • 12 years of related experience, including 10 years of senior management experience in an environment is required.
  • 4-year college degree or equivalent experience is required.

SKILLS, KNOWLEDGE AND ABILITIES
  • Accomplished problem solver: creative yet pragmatic, with ability to effectively problem-solve anticipated and unexpected challenges.
  • Exemplary relationship builder and team player: experience building successful partnerships and influencing stakeholders and colleagues, with direct authority, to drive projects forward.
  • Excellent strategic thinker: ability to synthesize multiple inputs, use incomplete information to get to crux of issue, and step back and see bigger picture.
  • Decision-making skills.
  • Strong results driver: consistently delivers flawless execution and high-quality deliverables despite ambiguity, at time managing simultaneous projects with competing priorities.
  • Outstanding verbal and written communicator: demonstrated ability to simplify complex ideas, tell a compelling story using data, and create and deliver compelling presentations for senior leadership.

Certificates, Licenses, Registrations or Professional Designations
  • N/A
Computer Skills
  • Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Language Skills
  • English (reading, writing, verbal)
Mathematical Skills
  • Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
PHYSICAL DEMANDS
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.

OTHER INFORMATION
The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.
Benefits:
Comprehensive benefits package offered for eligible employees:
  • Life, AD&D and Disability Insurance
  • We recognize our veterans by offering a company paid day off for Veterans Day
  • Career Advancement/ Development Opportunities
  • 401K Savings Plan (available immediately)
  • Educational Assistance
  • Employee Referral Reward Program
  • Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
  • Company Paid Employee Assistance Plan (available immediately)
  • Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
  • Employee Discount Programs
  • Ability to have early access to earned wages
  • Competitive salary
  • Medical, Dental and Vision
Salary Range: $147640.00 - $221003.99 / year EEO Statement:
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet