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Vice President Customer Service

Company

Tatum by Randstad
Address Sacramento, CA, United States
Employment type FULL_TIME
Salary
Category Appliances, Electrical, and Electronics Manufacturing
Expires 2023-06-24
Posted at 1 year ago
Job Description

Growing manufacturer is looking to add on a VP Customer Service to their team. Newly created role due to high growth. This role is ensuring that our customers have the best possible experience with our products and services.


Responsibilities:


  • Manage and expand repair network, ensuring efficient and effective repair services for our products.
  • Lead, develop, and mentor the customer support team, ensuring they are well-equipped to address customer inquiries, troubleshooting needs, and service requests.
  • Work cross-functionally with other departments to ensure a cohesive and seamless customer experience.
  • Use data-driven insights to drive process improvements, performance metrics, and operational standards within the Customer Service and Finance Operations department.
  • Implement strategies to scale customer service operations while maintaining high levels of customer satisfaction.
  • Oversee all inbound routing of phone calls and emails, ensuring that customers are connected to the appropriate resources for their needs in a timely manner.


Requirements:


BS degree

10+ years of related experience

Strong analytical and problem solving skills

  • Manufacturing industry required