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Vice President, Business Technology

Company

ServiceTitan
Address , Remote
Employment type FULL_TIME
Salary $213,000 - $266,000 a year
Expires 2023-06-12
Posted at 1 year ago
Job Description
Who We Are
Here at ServiceTitan, we create outsized value by solving real-world problems in the home and commercial services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. We embrace design thinking and agile development to ship hundreds of new features every month. We measure our success based on our customer’s success. We strive for real impact to improve the lives of our customers.
If you are an innovative and results-driven IT leader with a passion for solutioning technology and a desire to significantly impact a rapidly growing company, we would love to hear from you.
The Role
We’re seeking an IT leader with an engineer’s mentality to find solutions via tools built in-house or sourced externally, depending on the needs of the business. The Vice President of Business Technology will need to be an agile builder who champions modern practices and has a solid foundation in engineering culture and process-driven solutions. This leader must have demonstrated a high level of cross-functional collaboration given a large number of stakeholders.
What You’ll Do:
  • Develop and execute the infrastructure and digital workplace for hyper-growth and scalability for a multi-market and multi-product company.
  • Apply business acumen and technical expertise to prioritize solutions that unlock value in each phase of the roadmap or process, giving stakeholders positive momentum and allowing for feedback loops / adjustments along the way.
  • Leverage data analytics and machine learning technologies into ServiceTitan’s IT.
  • Be customer zero for ServiceTitan product features that enable an IT organization. Build an engineering culture that contributes back to the ServiceTitan product.
  • Deliver business results in the areas of IT Operations, IT Security and compliance, Enterprise business systems, business processes, and system integration.
  • Approach complex internal system solutions and builds iteratively; breaking up problems into quick wins that keeps the business constantly progressing.
  • Partner closely with business stakeholders on their needs and interests, listening and translating those needs into solutions through hyper alignment and partnership with IT product management counterpart and their product management teams overseeing GTM, Finance and People Systems.
  • Evaluate, deploy, and manage ServiceTitan's Corporate system architecture and make decisions on current and future IT systems to improve Customer Perception of Service Quality; whether that be to build in-house, integrate with external systems, or some combination of the two.
  • Manage the $30M information systems budget including making business cases for additional budget and staffing.
  • Lead an IT organization of ~60 technical people across Data Platform, Infrastructure, IT Shared Services, and IT Tech Services to drive customer centric solutions, efficient integration and movement of data between systems.
  • Drive company-wide IT initiatives cross-functionally, working closely with stakeholders in Product, Engineering, Sales, Marketing, Security, People Ops, Finance, and Legal.
What You’ll Bring
Experience:
  • Customer Experience: Running IT for a B2B (or complex B2C) business; serving cross-functional customers.
  • Company Experience: High growth and fast-paced, preferably enterprise, SaaS company.
  • Modern IT Leadership: Experience leading Data Platform, Infrastructure, IT Shared Services with an engineer’s approach to design, development, and implementation of systems either built in-house or integrated with external systems (Salesforce, Snowflake, Workday, Visier, etc.).
  • Technical Background: Engineering training and experience building software; Bachelor's or Master's degree in Computer Science, Information Technology, or a related field preferred.
Leadership Skills:
  • Possesses an integration mindset that combines industry-leading solutions with internal tools to create solutions that meet unique needs of a business.
  • Hands-on leader with an analytical mind, great problem-solving skills, and an ability to manage multiple projects and priorities in a fast-paced environment.
  • Demonstrated success in building, developing, and leading global, remote teams.
  • Outstanding communication and interpersonal abilities to influence and drive change across and organization.
  • Demonstrated ability to set the direction for an IT function, influence strategy with company-wide impact, and is able to lead through change.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $213,000 - $266,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.