Technical Support Engineer (M/F/D)

VMRay is growing our support team and is searching for a Post Sales Specialist / Security Solutions Support Specialist (M/F/D) based on the West Coast. VMRay is a small but rapidly growing security threat detection solution provider that has moved from start-up to scale-up. VMRay’s Analyzer platform is industry leading in its ability to identify, analyze, and report detail in malware. VMRay is headquartered in Bochum, Germany but is a highly distributed organization with staff throughout EMEA and the US. This role will be home office based with very infrequent travel.

Why VMRay?

• Regular company celebration events
• Competitive Salary and benefits
• Be part of a dynamic hyper-growth, exciting team
• Career opportunity, advancement and development
• Flexible remote working
• Achievement, recognition and awards
• Quartlery Commission and regular sales incentives

At VMRay, our purpose is to liberate the world from undetectable digital threats. Led by reputable cyber security pioneers, we develop best-of-breed technologies to detect unknown threats that others miss. We empower organisations to augment and automate security operations by providing the world’s best threat detection and analysis platform. We help organisations build and grow their products, services, operations, and relationships on secure ground that allows them to focus on what matters with ultimate peace of mind. This, for us, is the foundation stone of digital transformation.

Your Responsibilities

• Providing custom services such as training or 3rd party product integration
• On-boarding services
• Providing weekly support updates to identify and escalate issues preventing satisfactory resolution
• Researching the root cause and resolving product related issues
• Providing updates and support ticket history during customer service review meetings
• Engaging with Product Management and Development to submit bugs and enhancement requests

Our Requirements

• Willingness to occasional work off hours to support global customers including scheduled weekends
• Be a hands-on learner that can absorb new knowledge rapidly and independently
• Professional experience in the area of Cybersecurity beneficial
• 5-7 years experience in supporting software solutions
• Knowledge in scripting and Linux beneficial
• Really good writing and speaking skills in English
• Willingness to travel up to 20%

Location

West Coast USA

Interested?

We are looking forward to your application! Find out more about the job, our various benefits and how to apply on our website: https://www.vmray.com/careers/